Engagement Manager in Sydney at PayPal

Date Posted: 5/18/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sydney
  • Job Type:
    Account Management
  • Experience:
    Not Specified
  • Date Posted:
    5/18/2018
  • Job ID:
    R0031258

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The role of the Engagement Manager is to partner with our Business Development teams to operationally enable strategically important merchants and partners onto the PayPal network.

PayPal is at the forefront of the digital payments revolution, processing almost 12.5 million payments for our customers per day, globally. PayPal gives people better ways to connect to their money and to each other - with our 173 million active customer accounts, we have created an open and secure payments ecosystem people and businesses choose to securely transact with each other online, in stores and on mobile devices.


The role of the Engagement Manager is to partner with our Business Development teams to operationally enable strategically important merchants and partners onto the PayPal network.


Primary Job Responsibilities 


  • Sales support – consult with the sales and business development teams to develop streamlined onboarding and merchant support processes for new merchants.
  • Partner engagement – engage with senior level stakeholders externally, understand key requirements and propose viable solutions to meet those needs.
  • Internal stakeholder management – partner with internal stakeholders across the business development, risk & compliance and other enablement teams to ensure continued alignment throughout the enablement lifecycle.
  • Operational enablement – manage the E2E operational enablement of new partners onto the PayPal platform.
  • KPI measurement – measure and track progress against key performance indicators and aid in management / dashboard reporting.
  • Project support – lead and support projects using formal project management methodologies.
  • Voice of the merchant – act as the voice of the merchant / partner and provide feedback to the product and PMM teams to drive continuous improvement of the PayPal product set to meet the needs our merchants and partners. 

Job Requirements


  • Business, Commerce or Computer Science degree or equivalent.
  • Strong project management and analytical skills.
  • Proven ability to engage with senior technology and business professionals in a sales, business development or operational capacity and ability to gain buy in.
  • Excellent executive level communication.
  • Understanding of the payments technology landscape, with experience specifically within e-commerce being advantageous.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0031258

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