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Employee Services Specialist in Scottsdale at PayPal

Date Posted: 4/26/2019

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The HR Operations Tier 2 support is the escalation point responsible for resolving complex and/or escalated employee life cycle, organization management (OM), or position management (PM) inquiries from Employees, Managers, Centers of Expertise (COE), HR Business Partners (HRBP’s), and Vendors. The role will resolve and/or support issues that arise from Key Performance Indicators and will support optimization efforts and project support work that address performance needs.

Additional responsibilities include, but are not limited to:

  • Auditing, analysis, and maintenance of the data quality in the various systems that contain employee personal and work information, i.e. Workday
  • Company policy and practice expertise. Would be the point of clarification supporting tier 1 for any policy guidance
  • Coordination for any practices related to General Data Protection Regulation (GDPR)
  • Development and maintenance of standard operating procedures and process documentation
  • Responsible for identifying and communicating to our Tier 1 teams any changes applicable to People processes, and technology
  • Support/Lead ongoing projects and initiatives within the People Function intended to optimize People processes, and technology
  • Liaise with business leaders, COE’s, HRBP’s, and vendors to support mass organization/employee data changes, Mergers & Acquisitions, Ongoing Performance & Rewards cycles

Core Duties

  • Serves as an escalation point for Tier 1 support, HRBP, COE and/or Vendor related inquiries
  • Data Steward-combine HR functional knowledge with technical expertise of HR systems to pull data, resolve errors, manage escalations, and drive process and technology efficiencies, and best practices to ensure integrity of entrusted employee data
  • Support M&A/Restructuring activities by creating, analyzing, and interpreting reports and spreadsheets to build data files that require data manipulation and validation. Can recognize patterns and anomalies in data to spot potential data integrity issues and minimize redundant process steps through continuous improvements to processes and technology
  • Support/Lead PayPal HR team projects and initiatives of varying complexity, importance, and priority
  • Demonstrates peer leadership in establishing data integrity and auditing best practice through maintaining and creating process documents, training materials, and work instructions that ensure that data management methodologies deliver high quality data
  • Understands SOX and other governance requirements and can execute within controls to ensure data standards and quality


  • Customer Focus
  • Problem Solving
  • Written Communication
  • Functional/Technical Skills
  • Interpersonal Savvy
  • Priority Setting
  • Process Management
  • Drive for Results


  • 3+ years relevant work experience
  • 3+ years of experience in working with data in a relational database, Workday experience preferred
  • 3+ years of analytical work with auditing experience

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.