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Employee Communications Manager in Austin at PayPal

Date Posted: 6/15/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal and its family of brands are more committed than ever to achieving our vision to be the Customer Champion for our industry and give people worldwide more direct control over their money – the same vision we had nearly 20 years ago when the company was first created. We’ve achieved remarkable success since then, and continue to lead the digital payments revolution. To power that revolution, the Corporate Employee Communications team connects, inspires and empowers our 20,000 employees across 60+ offices around the world. We need a top-notch storyteller and communications expert to help us do it right.

In this role, you will use your outstanding writing and communications skills to help drive and deliver the internal voice and stories of PayPal - what we say to our employees and how we say it. You will own the editorial strategy and content for our companywide intranet and internal employee platforms and liase with key stakeholders across the company to ensure we are providing employees with the most relevant information, and taking a holistic approach across internal and external content.You will also partner across the Employee Communications team to create a variety of compelling written communications.

You should have outstanding writing expertise across multiple platforms, be  flexible, well organized, thrive on getting things done in a fast-paced environment, and be passionate about telling the stories that help employees be happier and more effective at what they do. 

What you’ll do: 

  • Maintain editorial oversight of our company intranet and internal platforms, including sourcing, drafting and proofing content site-wide.
  • Maintain and help develop new digital and social employee platforms, including Slack, etc.  
  • Partner with external communications and content lead to devlop stories for distribution to media and social channels to ensure a holistic approach to shaping and telling our story.  
  • Serve as the employee story point of contact, filtering and responding to submissions, assigning and coordinating content, and maintaining our editorial calendar.  
  • Act as a “roving reporter” for content; listing, finding and producing the stories that matter to employees.
  • Lead the intranet steering committee and build and maintain relationships with key internal contacts across the company to ensure that all groups are represented and employees receive the most relevant and encompassing content.  
  • Assist in writing communications that update and engage employees around company news and programs. 
  • Workly closely with IT on all technical aspects of the employee portal and digital employee experience.
  • Work closely with key stakeholder departments including Communications, IT, HR, Risk and Legal, and business teams) to coordinate content, and advise on best practices.
  • Manage freelance writers and production resources as needed

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.