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Employee Central Specialist - APAC in Manila at PayPal

Date Posted: 3/10/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Employee Central ER Advisor in Manila is responsible for handling high volume employee absenteeism/attendance, corrective actions and training/probation cases as well as filing of documentations that is required by the that may be required by local jurisdictional requirements (SSS, Philhealth, HDMF). The individual will work in a fast-paced, high volume environment in which attention to detail and proficiency in company policies and guidelines are balanced with PayPal culture and values. The advisor will coach and guide managers on absence and attendance and appropriate corrective actions. Individual will work on sensitive issues that require sound judgment and confidentiality.

Provides coaching and advice to managers on performance management and corrective action related to attendance/absenteeism   Review and manage cases associated with probation and training or failed certification Provides coaching and advice to managers on leave of absence cases, which may include engagement with vendors, payroll, employee benefits, and employees. Manages communications and filings that may be required by local jurisdictional requirements as part of employee onboarding and/or offboarding

Prerequisite Knowledge & Proficiencies:

  • Solid knowledge and understanding of employment legislation, its interpretation and implementation, and of employment practices particularly in the area of absenteeism, leaves of absence and corrective actions
  • Skilled and passionate about coaching and developing manager capabilities
  • Accomplished at using effective listening and inquiry skills to handle sensitive conversations with discretion, composure and compassion
  • Strong analytical mindset, able troubleshooter adept at analyzing large amounts of detailed information, diagnosing problems and recommending appropriate solutions
  • Ability to put together reporting and analysis on key trends in case volumes a plus
  • Proficiency in case management system Salesforce, WorkDay preferred
  • Fluency in English
  • Bachelor’s Degree or equivalent.
  • 2-3 years Human Resources experience in a global organization with a specific focus on employee relations
  • HR certification a plus
  • Ability to operate at pace and with independence, while identifying when escalation is appropriate and when to engage other partners and stakeholders

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at