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Email Marketing Specialist in Chicago at PayPal

Date Posted: 4/25/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Braintree is seeking a self-starting, enthusiastic and highly organized Email Marketing Specialist to join our growing Marketing Operations team. You will drive the strategy and execution of our customer lifecycle campaigns. Once you have a strong understanding of our entire customer journey, you’ll develop campaigns to optimize customer satisfaction, engagement, cross-sell, upsell, retention, and compliance.


  • Own end-to-end production of emails including strategy, project management, creative, coding, QA testing, building audience segments, A/B testing and reporting.
  • Identify opportunities to improve campaigns through data development, personalization, dynamic content to increase conversion and engagement.
  • Continually evaluate our existing automated campaigns for improvements and develop new automated campaigns based on customer insights.
  • Project manage ad-hoc email campaigns initiated by external stakeholders. Brief stakeholders on the email operations processes and deliverables.
  • Manage our email pipeline and keep stakeholders updated on asset due dates.
  • Improve database hygiene by removing duplicates and validating email addresses.
  • Maintain marketing automation platform integration with CRM and assist with integration of additional platforms into the marketing tech stack.
  • Monitor email health metrics, deliverability, sender score, IP address statuses to ensure high deliverability of emails into the customer’s inbox.
  • Document processes and procedures for marketing workflows and campaigns in our Wiki.
  • Work with internal teams to execute strategic side projects to grow the Braintree business.

What we’re looking for

  • 3+ years experience with marketing automation, lifecycle marketing and analytics
  • Campaign experience with Eloqua, Marketo, Hubspot, Pardot or Salesforce Marketing Cloud
  • Expert knowledge of HTML/CSS and email design - understanding of email coding and best practices, including responsive design
  • Strong proficiency in Microsoft Excel,, database management best practices
  • You love creative problem solving.  Whether its testing new tactics to improve metrics or troubleshooting an issue, you’re ready to dig in to get results.
  • You pay attention to the details.  Anything worth doing is worth doing right, every time.
  • You are excited to join a driven team. You are ready to bring your upbeat positive attitude to a fast-paced team that values your creative talents and analytical skills.
  • You have an entrepreneurial spirit.  You’re eager to acquire new skills and responsibilities as our business grows and changes.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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