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Dutch Executive Escalations Complaints Specialist in Dundalk at PayPal

Date Posted: 5/18/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As an Executive Escalations Specialist, you will review and respond to customer complaints received from internal departments, all levels of management, external and regulatory agencies. This position requires you to work very closely with all departments within PayPal. All complaints need to be logged into the internal complaint handling database and a root cause identified. A Specialist within Executive Escalations is a person who enjoys seeking out persistent problems and fixing them once and for all. Likes to analyse customer feedback and share it with multiple teams so everyone can make better decisions. On this team, everything you do will be focused on innovations that improve our customer experience.

NOTE: Fluent Dutch & English is a requirement of this role.

Responsibilities:

  • Respond to Complaints received through all available escalation queues by using the most customer focused servicing channel (phone, email etc.) by using the most customer focused servicing channel (phone, email etc.)
  • Issue PayPal’s final responses on the escalations
  • Ensure 100% accuracy when completing Root Cause Analysis
  • Become a case owner & ensure case resolution at first touch to avoid further escalations
  • Use your team, peers and network to get to the true root cause of complaints

Requirements:

  • Ability to communicate effectively via telephone and email
  • Ability to handle multiple complex and high priority tasks simultaneously
  • Ability to make discretionary decisions based on research. A certain degree of creativity and latitude required
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems and software applications

Essential Experience Required:

  • 2+ years relevant experience, including at least one year of experience in one or more of the following areas: Customer Service, Fraud Investigation, Card Issuing and or merchant acquiring Credit Card, Transaction Processing, GL Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Account Processing, ACH,                   

Desirable Experience Required:

  • 1+ years of relevant experience in a Complaints Environment

Join the PayPal team…  

  • Grow your international career working for a respected global brand.  
  • Fantastic cutting-edge modern offices that make coming to work that little bit more engaging
  • 27 days paid annual leave in addition to all national holidays. 
  • A competitive salary, a performance-related bonus and employee share scheme. 
  • Company pension scheme, parental leave scheme & comprehensive health insurance. 
  • Fully equipped onsite gyms with personal trainers & subsidised restaurants
  • Award-winning training and an education allowance 
  • Regular family fun days, company events and active social groups.  
  • An onsite Costa Coffee, games rooms, relaxation zones and so much more..

    Click on the ‘Apply Now’ button If you’re ready to help shape the global future of money. 


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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