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Due Diligence Senior Investigator I in Guatemala City at PayPal

Date Posted: 4/17/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is the purveyor of New Money, enabling global commerce to the tune of more than 7.7 million payments every day. Because PayPal helps people transact anytime, anywhere and in any way, the company is a driving force behind the growth of mobile commerce, as it processed 12% of the world’s mobile payments in 2014. More than dollars and cents, New Money is common sense. Do you have a passion for conducting investigations and analyzing financial activity? Do you want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers? If so, join PayPal’s Global Compliance & Ethics (“GC&E”) team!

As a PayPal Due Diligence Senior Investigator I, you will be a part of PayPal’s Enterprise Risk, Compliance
and Security Organization tasked with ensuring activity within the PayPal system is compliant with Anti-
Money Laundering regulations and guidelines. You will provide AML subject matter expertise and will
be responsible for assessing AML risks to PayPal of doing business with customers in high-risk industries,
product categories and jurisdictions.

You will be responsible for collecting and verifying customer information through independent research
using various internal systems and external tools. You will also be responsible for reviewing the
investigations of other team members and providing guidance and coaching to address quality and
decision opportunities across multiple platforms and assure.

You will leverage effective coaching practices to ensure the Investigators you support successfully
execute on PayPal obligations. You will demonstrate the ability to understand opposing points of view
on highly complex issues and to negotiate and integrate different viewpoints with all levels of
Leadership. You may be expected to interact with peers and financial crimes risk professionals, all levels
of management, and other internal or external constituents in order to represent reasoning of case
disposition. It will be critical for you to stay current with policy changes and seek ways to enhance
current processes and controls.

It will be critical for you to stay current with policy changes, seek ways to enhance current processes and
controls, and coach/mentor the team you support regularly while maintaining the utmost
professionalism in your interaction with your team at all times. You will regularly exercise independent
judgment and discretion handling highly sensitive escalations and casework, including high risk,
fundraising, and non-profit escalations.

As a Due Diligence Senior Investigator, your responsibilities include:
• Performing second-level review on your team’s investigations, assuring their analysis is sound,
notations/narratives are of high quality and free of material errors.
• Provide adequate and real time coaching to Investigators relative to their quality of work,
decision making, development opportunities and pace of output
• Providing subject matter expertise and support to Due Diligence Investigators completing alerts
and casework;
• Assessment of high risk customer profiles and large amounts of data to ensure normal and
expected activity, including Acceptable Use Policy adherence and Know Your Customer efforts;
• Applying analytic techniques to complex information sets in order to make logical and supported
• Exercising good judgment in making decisions or recommendations in relation to case
investigations conducted by the Investigators you support;
• Documenting findings in narrative style format, in the manual and automated process case
management system and prepare reports to management as required

Job Requirements:
• A Bachelor’s degree in Finance, Legal, Criminal Justice or a comparable field or equivalent work
• Minimum of 4 years’ professional experience in conducting or supervising research and
investigations related to Fraud, Anti-Money Laundering, Customer/Enhanced Due Diligence
investigation or verifications;
• Minimum of 2 years’ supervisory experience
• Proven ability to analyze large amounts of data in order to report critical information;
• Exceptional oral, written and interpersonal communication skills with the ability to
communicate complex information accurately, clearly and quickly to all levels;
• Ability to work efficiently with an attention to detail in investigations, analysis, and writing;
• Ability to understand opposing points of view on highly complex issues and to negotiate and
integrate different viewpoints;
• Interacts with peers and financial crimes risk professionals, all levels of management, and other
internal or external constituents in order to deliver comprehensive views on investigative and
intelligence matters and represent reasoning of case disposition;
• High level of professionalism, self-motivation and sense of urgency

• Drive for Results
• Problem Solving
• Written Communications
• Directing Others

PayPal is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will
receive consideration for employment and will not be discriminated against on the basis of race, color,
religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status,
long-term unemployment or any other characteristic protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability,
please contact us at We will make every effort to respond
to your request for disability assistance as soon as possible.
PayPal will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with PayPal’s legal duty to furnish information.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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