Documentation Operations Director in Omaha at PayPal

Date Posted: 6/25/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Omaha
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/25/2019
  • Job ID:
    R0046543

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal First Line of Defense Center of Excellence (FLOD COE) team is looking for an energetic process and risk assessment documentation leader who will help us manage our diverse portfolio of business processes and initiatives. If you have a passion for process management, and an innate desire to help others be successful, this may be the job for you!

Our process documentation team works on enterprise policy and procedure documentation, risk assessment support for enterprise documentation – from the very large and complex to the small, quick projects. The ideal candidate will have experience analyzing, tracking and enabling leadership decision-making at the enterprise–level – this includes: tracking status, identifying and flagging risks, influencing the right work mix, setting prioritization practices, ensuring work aligns with our strategic direction and facilitating resourcing discussions.

As a key member of our team, you will leverage your experience and leadership skills to influence the strategic direction of our documentation practice as well as dive into implementing these practices at all levels of our organization. We are looking for a masterful collaborator, and a leader who can simplify the complex, identify and drive action, and influence senior leaders to align their work toward strategic objectives.

Responsibilities:

o    Design and implement a documentation management strategy which will enable the FLOD COE to effectively manage the enterprise documentation lifecycle (PnP and Risk Assessment).  This includes methodologies for prioritization while providing insights on resource utilization for increased efficiency. 

o    Work across the FLOD COE Team to ensure high-quality partnership, execution of strategic initiatives with significant impact on PayPal’s business and culture, employees and our function.

o    Enable better and faster decision-making at the leadership level through improving and streamlining knowledge-sharing, enabling effective use of data/metrics, and rolling out (and continuously improving) processes.

o    Support the documentation team to ensure alignment of work to strategic objectives

o    Manage and improve upon rhythms for providing leadership and the function, at large, visibility into progress and road blocks across the team’s work in-flight

o    Collaborate across the COE team to align, communicate and ensure appropriate staffing

o    Consult, support and manage enterprise documentation initiatives

o    Leverage external network of resources in the global community to bring best-in-class insights, benchmarks and Internal Control Documentation practices to enhance our work

o    Develop and maintain a network within PayPal and externally

Core Competencies and Experience:

o    12+ years of relevant experience, with a minimum of 5 years successfully leading a documentation and/or risk assessment team at a large institution

o    8+ years supervisory experience leading teams

o    Relentless customer focus

o    Ability to design/augment processes and implement change across a globally distributed workforce

o    Exceptional critical thinking, and problem-solving skills; strong judgement, able to “see the forest through the trees”

o    Creative, and able to translate a concept and bring it to reality

o    Direct the initiation and provide oversight for key program initiatives; drive compliance with industry best practices and standards

o    Excellent attention to detail and the ability to deliver results in a very fast-paced and dynamic environment while keeping strategic thinking at the forefront of everything you do

o    Excellent interpersonal skills, including the ability to work across the organization and interact/influence/negotiate effectively at all levels of management and peers; unrivaled communication and listening skills

o    Facilitation skills; able to run large meetings, especially comfortable driving to decision and reinforcing accountability

o    Strong written AND verbal communication skills

o    Resilience, poise and grace under pressure

o    Technically savvy; power user and evangelist for all internal control initiatives

o    PayPal culture carrier, a source of energy and inspiration!

Bonus:

o    Successful track-record managing large scale teams in a large, multi-national company

o    Expert knowledge of controls and risk assessment, policy and procedure writing processes

o    Proven change management expertise

o    Experience working in a global, matrixed, diverse, team-oriented, and collaborative environment

o    Ability to leverage data to “tell a story” and enable decision-making processes.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0046543

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