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Director, Strategy and Engagement in Sydney at PayPal

Date Posted: 11/8/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Director, Strategy and Engagement sits within the Global Regulatory Relations (GRR) Team within Global Entity Management & Oversight. The role provides seasoned leadership and judgment in partnering with key PayPal stakeholders to coordinate strategic opportunities and ongoing relationship advancement with PayPal’s regulators. The position reports to the VP, GRR team and will have responsibility for assessing the strategic regulatory opportunities facing the jurisdictions in the region, partnering with Legal, Government Relations and GEM & Oversight counterparts to develop comprehensive regulatory strategic plans, and providing support and oversight for execution of regulatory strategic plans. The Director, Strategy and Engagement is also responsible for providing training and advisory support on the global regulatory engagement framework, including the licensing, examination, and regulatory reporting processes as well as ad hoc regulatory inquiries.

Job Responsibilities:

  • Drive development and execution of regulatory strategic engagement plans to strengthen PayPal AU’s regulatory relationships
  • Maintain ongoing participation with relevant industry forums to strengthen PayPal AU’s FinTech industry relationships and identify strategic opportunities for PayPal to demonstrate thought leadership
  • Coordinate, support and provide guidance to cross-functional PayPal stakeholders in addressing ad hoc regulator inquiries
  • Partner with the Government Relations team to monitor prospective changes in money transmitter laws and analyze impact
  • Coordinate with cross-functional stakeholders to facilitate timely communication to regulator and regulator-adjacent bodies regarding noteworthy events such as: media, product launches / changes, and mergers and acquisitions
  • Develop, maintain and report Key Performance Indicators (KPIs) regarding PayPal’s regulatory relationship management effectiveness
  • Support the development and maintenance of the global regulatory engagement framework policies, procedures and protocols
  • Assist in the development and launch of training to key PayPal stakeholders regarding the global regulatory engagement framework, including: the exam management process, regulatory engagement protocols, and the PULSE exam management and regulatory interactions modules
  • Coordinate, draft, and review written communications to regulatory bodies, as appropriate
  • Analyze sources of regulatory feedback on an ongoing basis, including regulatory communications, inquiries and exam findings, to identify potential areas of material regulatory risk or opportunity and drive corresponding changes to regulator engagement strategies
  • Partner with cross functional groups within the organization to understand, prioritize and document areas of regulatory risk and opportunity
  • Leverage insights from regulatory engagement and communications to identify areas of opportunity within the organization to proactively address control weakness and coordinate with internal stakeholders to create an effective feedback loop
  • Liaise with GEM & Oversight Project Management Office to ensure review and closure of regulatory commitments, as appropriate
  • Support GEM & Oversight Risk and Compliance Officers in the deployment of licensing strategies
  • Perform additional tasks as needed to support development of proactive regulatory strategies to drive competitive advantages

Qualifications/ Education/Experience/Skills:

  • Bachelor’s degree required with 15 years or equivalent experience
  • 10+ years compliance experience in the financial services industry, with financial services reporting experience and/or regulatory examination management experience preferred
  • Knowledge of the Australian financial services compliance and / or regulatory environment is required
  • Proven track record of effective communication with regulatory agencies
  • Ability to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change.
  • Ability to identify dependencies and leverage multiple sources of information simultaneously
  • Solid critical, creative and analytical thinking, decision making and innovative problem-solving skills
  • Excellent verbal and written communication skills
  • Strong reputation for integrity and ability to balance business partnership with the need to exercise independence judgment and to raise issues in a timely and constructive manner
  • Proven ability to interact well with both internal senior management and external contacts
  • Effectively lead small-scale teams
  • Proven ability to work independently and within a team environment
  • Adaptable in unexpected situations, comfortable dealing with ambiguity and uncertainty
  • Strong computer knowledge; excellent MS Word, Excel, Visio, and PowerPoint skills


  • Partnership – organisational awareness, engages widely with peers and seniors across PayPal.
  • Innovate – leads effectively in a dynamic, fast-changing environment; challenges convention.
  • Deliver Stand out Results – develops decisive strategies that deliver tangible results.
  • Execution – focuses the business area on strategic priorities; operates clear, simple systems.
  • Enable and Grow Talent – builds capability and a succession pipeline.
  • Leadership – contributes to the business leadership agenda; sets business area vision.

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:


From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. We are passionate and proud of our company. It is this vigor and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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