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Director, Software Development in San Jose at PayPal

Date Posted: 3/27/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. Our mission in Customer Self-Service Engineering is to help customers resolve issues and find information quickly and easily. We develop and operate customer facing help products to deliver on this mission. This includes help center, message center, chat, bot platform, ivr, enterprise content management, and document management systems. This role specifically will lead our chat experience, bot platform, and bot experiences teams. This leader should be comfortable as a thought leader in a full stack and platform environment. As these platforms are leveraged across the enterprise for various solutions, they will be working across the company to deliver new solutions and provide support. The Director of Software Development will set the standard for customer focus, quality, and an agile development culture.

Roles & Responsibilities

  • Responsible for leading our messaging solution and the platforms that drive self-service.
  • Directs the development teams in implementing the strategic PayPal vision and roadmap to meet business objectives, maintain cost- effectiveness , and build industry leading messaging solutions.
  • Working closely with product, architecture, and project management partners to define the strategy and roadmap for the products.
  • Defining release criteria, cadence, and processes so that our clients experience consistent levels of quality.
  • Lead in technology research & support activities.
  • Establish Agile practices that focus on the customer and deliver value quickly. Create a culture of quality, diversity, and inclusion.
  • Build high performing software development teams.

Requirements

  • 12+ years of experience in software development and experience with front end technologies as well as platform builds.
  • Demonstrated experience in payments and financial services and customer focused delivery methods.
  • A core ability and judgment to arbitrate on development decisions to balance risk, cost, time, and quality
  • Ability to manage multiple tasks and competing priorities to deliver projects on schedule
  • Experience with managing mixed technical organization including local, remote, and vendor resources
  • A proven ability to facilitate consensus across cross-functional teams
  • Experience working and collaborating cross-functionality and cross-organizationally on strategic objectives and leading through influence
  • Experience with all aspects of personnel management including development, performance reviews, training, mentoring and disciplinary action
  • Experience with CI/CD deployment of on-premises and cloud solutions
  • Proven experience delivering complex software projects and solutions effectively through Agile methodologies on a regular release cadence
  • Roughly 25% of travel is required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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