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Director, People Technology Support Svcs in Scottsdale at PayPal

Date Posted: 11/27/2018

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for an experienced, dynamic business leader with an experienced Human Resources Information Systems (HRIS) background to take the role of Director, People Technology Support Services. This is a critical role within the People Technology team which will manage the functional operational environment through support and issue management for all People solutions, including Workday, Salesforce, Silkroad and the HR Portal (the HR section of the internal portal that serves PayPal employees­­ globally). This role will also oversee staff responsible for M&A data management and analytics solutions supporting all phases of acquisition work (opportunity identification and screening, due diligence, integration planning, etc.). This person will partner with our IT organization to ensure operational readiness and stability for all HR systems, whether newly implemented or already in production. The Director partners with the People Shared Services organization (MyHR), People Centers of Expertise (COEs), and the Office of the Chief Information Officer (OCIO) to ensure the systems that support the People function are operating as expected, have clearly defined support escalation models in place, and are ready to successfully support the People programs and business cycle processes, such as compensation planning, talent acquisition, talent management and other People initiatives. This position is for someone with a proactive, entrepreneurial spirit, who enjoys a dynamic, fast-paced and growing work environment, and enjoys working with people to provide world-class service and support.

  • Build, lead, develop, and motivate a high performing, multi-cultural team of Support Analysts, reinforcing the organization’s core values and expectations through exemplary behavior, communication, and coaching practices.
  • Communicate organizational objectives; inspire and motivate team to achieve results.
  • Coach and mentor team responsible for developing and enhancing strong partnerships/collaboration with business process owners and stakeholders with a commitment to providing customer-focused quality service
  • Sustain an environment that helps employees realize their highest potential
  • Lead team to continuous improvement in quality and efficiency
  • Develop and implement processes and procedures that guarantee that HR systems are functionally and technically ready for people cyclical business processes
  • Work with OCIO partners to develop and implement processes and procedures that guarantee smooth production implementations, including user testing, signoff, and operational readiness procedures
  • Determine the appropriate metrics that should be implemented to monitor overall system health
  • Develop and implement customer support escalation models that are integrated across the service delivery channels (on-line, call center, and functional and technical experts)
  • Implement a regular cadence of operational reviews to give visibility into the health of the people systems ecosystem to senior leadership
  • Understand and implement shared services best practices for supporting and continuously improving the delivery channels
  • Identify synergies and other opportunities for enhancement of current systems, resources and processes for improved efficiency, quality, timeliness, and accuracy of people functions
  • Drive the adoption of self-serve technologies including the HR Portal and enriching content through new and innovative means
  • Ensure content management/governance process is followed and refined as needed

The attributes of the successful candidate are:

  • BA/BS degree in Computer Science, Business Administration or related degree or equivalent experience
  • 15 years of overall experience, with a minimum of 5 years of experience in developing and implementing operational practices and tools
  • A minimum of five 5 years of experience in Workday, SAP and/or other HR technologies
  • Strong working knowledge of the HR business function, including experience in working in an HR Shared Services organization: a strong understanding of HR business processes and the technologies that support those processes
  • Understanding of the IT systems life cycle, with a particular emphasis on testing, production turnover, and support
  • Hands-on, with solid expertise in implementing support processes and escalation models, operational metrics, and continuous improvement initiatives
  • Experience directly dealing with multicultural issues inside and outside the team in global, multinational companies
  • Ability to provide consultation and expert advice to management.
  • Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations
  • Ability to work in Agile, Waterfall and hybrid delivery models
  • Ability to identify, analyze, and resolve problems logically and systematically
  • Highly flexible, ability to prioritize multiple projects and deadlines in order to execute well in a fast-paced, rapidly evolving organization
  • Understands the climate, culture, and relationships within an organization, how things happen and are accomplished, what works, and what doesn't work.
  • Responsive, fast-paced decision-making skills with the ability to drive business results.
  • Experience supporting multiple HR lines of business such as Compensation, Benefits, Talent Acquisition, Learning, Operations, Inclusion and Diversity, etc… required. 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.