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Director, Partner Success in San Jose - N First St at PayPal

Date Posted: 9/28/2021

Job Snapshot

Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Director of In-Store Partner Success (People Leader) Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. Job Description Summary: At this time, the team is seeking a Director of In-Store Partner Success focused on leading a team of in-store partner success managers who enable and manage partnerships across PayPal’s Instore product portfolio (Zettle POS, QR Code Presentment, Enterprise Instore Processing). This role will drive the strategy, management and business growth of strategic partners in the in-store space. PayPal is focused on developing its position in store and is investing heavily to develop capabilities to position PayPal as the premier platform for POS partners and physical merchants. This is a is multi-dimensional strategy enabled through a market leading platform that has been developed from the ground-up to meet the current and future needs of POS partners and physical sellers. Leveraging the unique assets of PayPal Inc, including our branded wallets (PayPal, Venmo, PayPal Credit), and our core payments platform, you will be leading the distribution of our capabilities into new payment contexts securing new revenue growth for PayPal Inc. Job Description: Job Title: Director of In-Store Partner Success Area: Global Partner Success Reporting to: Sr. Director of Partner Success

Core Responsibility

This exciting role presents an opportunity to work in a dynamic and challenging account management and partnerships environment, focused on driving long-term success within PayPal and habituation of PayPal services. You will have the support you need to be successful, with functional resources in Sales, Professional Services, Technical Account Management and Product and Engineering that will drive solutions for your Partners.

The role is diverse with duties ranging from developing partner development strategies, business line expansion plans, business cases and all-things operational for key partners, to managing the go-to-market activities of recently acquired partners.

The successful candidate will be looking to be challenged mentally with creating operational efficiencies to grow and maintain large strategic deals. The candidate will be rewarded in working in a world-class fin-tech environment, with access to global resources, market leading technology and solutions.

The role will have the following responsibility and oversight:

  • Deliver operational success and growth of PayPal’s QR code and Zettle services through large scale POS Partners including acquirers, instore PSPs, Gateways, ePOS/ECR solution providers, terminal providers and other relevant players in the instore payment ecosystem
  • Develop, cultivate and manage business development initiatives within Partners’ business to acquire and secure greater transaction volume and additional merchants, ensure inclusion of PayPal’s products on partners’ POS solutions, achieve expansion of new product lines and overall growth from the Partner relationship.
  • Support project management of large strategic expansion initiatives to launch and beyond to ensure the realization of the business case forecasts – this is likely to include partner marketing programs, merchant sales campaigns and adoption plans.
  • Build relationships with Partners’ senior management to drive trust, confidence, loyalty, awareness and mutual benefit.
  • Be seen as an instore payments and technology subject matter expert that the partners rely on for product, payment and industry trends. 
  • Understand Partners’ business: how they monetize, their growth strategy, their strategic initiatives and optimally position PayPal as the partner of choice that can support their business objectives.
  • Drive usage and habituation of PayPal as preferred payment acceptance method with the Partners’ POS solutions.
  • Advocate PayPal’s QR code solution as a must-have product feature across the entire POS services and solutions supported by the Partner
  • Support professional service and other cross-functional teams to ensure a seamless onboarding experience for Partners.
  • Understand Partners’ product pain points and wish list; understands priorities and urgency; communicates this knowledge to PayPal Product to define ongoing development of PayPal’s instore solutions and platform..
  • Facilitates meetings with PayPal functional groups (Product, Engineering, Risk, Ops, Compliance, etc) to execute and deliver to business plan.
  • Works with Marketing on partner activation and engagement programs and development of collateral to drive business outcomes.

Successful candidates will demonstrate a willingness to take charge and work effectively to deliver results, despite internal or external obstacles to:

  • Drive partner growth, focusing on driving large, strategic, complex business relationships that secure the long-term growth and business objectives of PayPal Inc.
  • Ensure clear go-to-market plans are agreed with new partners.
  • Coordinate with Management to develop strategy and execute acquisition plans.
  • Complete regular call reports to update management and internal counterparts on account activity.

Personal Qualities, Knowledge, Experience and Skills Required

  • Bachelor’s Degree in Business, Commerce, Marketing or a related field.
  • 5+ years’ experience in Partner, Sales, Enterprise Management or Product Marketing ideally in the POS payment vertical working in dynamic, fast paced & results orientated organizations.
  • Knowledge of in-store payment processing, credit card merchant accounts, and the needs of online commerce is preferred. 
  • Knowledge of key players and professional network in POS landscape and ecosystem a distinct advantage
  • Ideal candidate will have an understanding of how payments strategically impact In store POS Partners’ business model.
  • Multi-faceted experience with instore Large Enterprise and SMB segments in both Attended and Unattended POS environments is highly desirable
  • Exceptional leadership skills with a passion & hunger for PayPal and to succeed.
  • Results oriented, self-motivated & a “hands on” person with proven ability to you’re your teams’ objectives & targets.
  • Think creatively, lead strategically and communicate effectively.
  • Proven success record in leading teams.
  • Excellent communication, interpersonal, organizational, negotiation and presentation skills required.
  • Ability to work in a flexible environment and is open to change.
  • Self-managing – although the role will see the person interacting with many levels and across several disciplines, it is important that this person be able to manage themselves and be proactive.
  • Strong PC skills – especially PowerPoint and Excel.
  • Demonstrates core PayPal values (Innovation, Collaboration, Wellness, and Inclusion).

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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