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Director of GI Strategy & Governance in New York at PayPal

Date Posted: 2/6/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

If you have a passion for conducting investigations and analyzing financial activity, and you want to work in a company that will give you industry leading training, cutting edge technology and access to world-wide, world-class customers then join PayPal’s Global Compliance & Ethics team! As a Senior Manager within the Global Compliance Operations team, in PayPal’s Global Compliance and Ethics (“GCE”) organization, your goal is to inspire leaders and analysts and help to effectively design, enable, and execute strategies specific to our regulatory reporting obligations as a financial institution. An area of emphasis will be our SAR, Sanctions, and Due Diligence operations, to ensure that activity within the PayPal system is compliant with Anti-Money Laundering and Counter Financing of Terrorism regulations and guidelines. You will develop a deep understanding of PayPal’s operations, and research, analyze and investigate customer activity across multiple platforms to ensure that it falls within acceptable parameters established by governing bodies including the Financial Crimes Enforcement Network (FinCEN), the Office of Foreign Assets Control (OFAC) and other global regulators relevant to PayPal’s world-wide businesses. Your efforts will be in accordance to PayPal’s Ethics and Compliance Standards, and obligations to the appropriate regulations, such as the Bank Secrecy (BSA) and USA PATRIOT Acts, and the governing authorities. You will be tasked with ensuring that PayPal implements the appropriate monitoring and controls to ensure it complies with obligations to the appropriate regulatory authorities, and taking the necessary actions where necessary to report any suspicious activity to those authorities. As a Senior Manager leading multiple Compliance Operations teams it will be critical for you to stay current with policy changes, seek ways to enhance current processes and controls and related investigative tools, and maintain utmost professionalism in your interaction with our customers and regulators at all times. Compliance Operations personnel are subjected to material which is confidential and times certain investigators may require review of information that some may consider offensive in performing the essential job duties of this position.

Position Summary: Global Investigations (GI) is seeking a highly talented, self-motivated and analytical individual to manage and drive the development and execution of an investigative program made up of managers, investigators, administrative and technical staff.  The Director for GI Strategy, Governance and Execution (SGE) will provide leadership, expertise and oversight of strategic initiatives relative to GI’s investigative processes, current and emerging risks with an emphasis on technology, tools, intake and consistent execution throughout the GI global footprint.  The role requires prior experience supervising investigative initiatives, as well as proficiency developing and spearheading global business transformation and reengineering efforts.  The SGE Director should be a self-starter with the ability to think critically and strategically when overseeing annual goals and initiatives ensuring quarterly deliverables in a highly organized manner.  This role also requires the ability to operate independently and manage multiple competing priorities with difficult deadlines and exhibit a sense of urgency when necessary.

Position Responsibilities:

  • Enhance and maintain investigative policies, standards, and procedures governing the GI organization.
  • Provide expertise in the development of GI strategic initiatives as well as a “team of teams” approach to the management of reputational events impacting PayPal.
  • Lead in managing daily GI technology group’s functions as well as the Intake and Analysis Team, to include providing real time mentoring, coaching and best practice guidance to team members relating to their daily investigative work, to include supervising the analysis of information to ensure the appropriate escalation of suspicious activity.
  • Lead investigative initiatives with identified and measurable milestones and goals, including regular, comprehensive reporting to inform key leaders of efforts relating to each initiative.
  • Act as a key strategic partner to the Head of GI and other Global Financial Crime (GFC) stakeholder partners relative to developing metrics and key performance indicators.
  • Collaborate with regional Directors and Managers to ensure consistent execution and cross border issues are managed in a professional and dependable manner throughout the GI organization.
  • Deliver verbal and written briefings to internal partners and key leaders regarding identified issues and findings relating to each initiative.
  • Coordinate Internal Audit reviews of GI function areas as well as regulatory response tasking.
  • Provide guidance and oversight in raising awareness of broader policy and product issues and driving toward timely resolution.
  • Display leadership by engaging and partnering with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of identified efficiencies, and develop recommendations to mitigate risk.
  • Other related tasks as required.

Qualifications/ Education/Experience/Skills:

  • Bachelor’s degree required.
  • 10+ years professional experience managing/supervising complex operational teams involving cross border legal and regulatory issues.
  • Prior experience in developing metrics programs for investigative and risk based portfolios.
  • Proven ability to analyze large amounts of data in order to report critical information.
  • Ability to understand opposing points of view on highly complex issues.
  • Advanced data query and analysis skills.


  • Demonstrates strong and effective leadership skills and ability to operate comfortably within a complex cultural and global environment.
  • Expert oral, written, and interpersonal skills with the ability to communicate complex information accurately, clearly and quickly to all levels.
  • Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature.
  • Excellent project management, organizational, and presentation skills.
  • Ability to maintain composure under pressure and make sound decisions.
  • Must display a high level of professional judgment, commitment, integrity, and teamwork.
  • Provide suggestions and demonstrate problem solving abilities.
  • Understanding of how businesses operate (both internal and external) and results oriented with the ability to identify the long-term effects of decisions /solutions on customers and the business.
  • Establishes effective partnerships with internal clients, dedicated to meeting their expectations and requirements, has established working relationships that enable self-direction in gathering requirements and scoping work; strong ability to work within a team.
  • Working with management, develop project scope and goals from high-level objectives.
  • Works independently and may make decisions and/or socialize recommended decisions.
  • Proficient at identifying problems, able to see hidden problems and shows ability to make connections among previously unrelated notions.
  • Uses knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
  • Accountable for a process.
  • Strong collaboration skills and ability to positively influence teams through a climate of change.
  • Ability to pivot between different job functions easily, handling both complex and operational functions seamlessly.
  • Results oriented with the ability to identify the long-term effects of decisions /solutions on customers and the business.
  • Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc.).

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.