Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE.

Director of Compliance Investigations in Omaha at PayPal

Date Posted: 9/18/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Global Financial Crimes Compliance Investigations (GFCI) is seeking a highly talented, engaging, strategic leader, experienced and capable of leading and driving the development and execution of a global AML compliance program made up of senior leaders, expert managers, investigators, technical staff. The position, Compliance Investigation Director, will provide vision, leadership, expertise and lead strategic initiatives relative to CI’s processes, help guide the development of people and culture, guide change and help ensure the consistent execution throughout the CI footprint. The role requires demonstrated excellence in managing dynamic teams, thought leadership, and spearheading transformation efforts. The incumbent should be keen on taking initiative with the ability to think critically and strategically with a highly organized execution manner. This role will be reporting directly to the Global Head of Compliance Investigations, and although the specific regional remit will be for North, South, and Central America (Americas) the incumbent will be responsible for working across teams to support global and enterprise-wide initiatives. This role also requires the ability to operate independently and manage multiple competing priorities with difficult deadlines and exhibit a sense of urgency when necessary.

Position Responsibilities: 

  • Lead Investigative initiatives with identified and measurable milestones and goals, including regular, comprehensive reporting to inform key leaders of efforts relating to each initiative.
  • Lead the development of CI personnel with a specific focus on development of management rigor and leaders.
  • Task with delivering a highly engaged and capable team of investigative and leadership personnel.
  • Mature, maintain and evolve Investigative Policy, Standards and Procedures.
  • Deliver verbal and written briefings to internal partners and key leaders regarding identified issues and findings relating to each initiative.
  • Provide expertise in the development of strategic initiatives.
  • Through dynamic and diverse leadership approaches ensure execution of key initiatives and guide change management efforts.
  • Act as a key strategic partner to the other Global Financial Crimes & Customer Protection (GFCCP) stakeholders/partners relative to developing metrics and key performance indicators.
  • Provide guidance and oversight in raising awareness of broader policy and product issues and driving toward timely resolution. 
  • Display leadership by engaging, partnering with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of identified efficiencies, and develop recommendations to mitigate risk.
  • Other related tasks as required.

Qualifications/ Education/Experience/Skills:

  • Bachelor’s degree required.
  • Advanced degree and equivalent experience preferred.
  • 10+ years professional experience managing/supervising complex operational teams. International operational and regulatory experience preferred.
  • Proven experience in leading large organizations with exceptional performance and engagement results.
  • Prior experience in developing data driven programs for large professional exempt programs and performance indicators.
  • Proven ability to think critically and act quickly with a high level of discretion and consideration analyze large amounts of data in order to report critical information.
  • Ability to understand opposing points of view on highly complex issues.
  • Strong data analysis skills.
  • The position will require working from home, in the office, and travel based on business needs.


  • Demonstrates strong and effective leadership skills and ability to operate comfortably within a complex cultural and global environment.
  • Expert oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels.
  • Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature.
  • Excellent project management, organizational, presentation and interpersonal skills.
  • Ability to maintain composure under pressure and make sound decisions.
  • Must display a high level of professional judgment, commitment, integrity, and teamwork.
  • Provide suggestions and demonstrate problem solving abilities.
  • Understanding of how businesses operate (both internal and external) and results oriented with the ability to identify the long-term effects of decisions /solutions on customers and the business;
  • Establishes effective partnerships with internal clients, dedicated to meeting their expectations and requirements, has established working relationships that enable self-direction in gathering requirements and scoping work; strong ability to work within a team
  • Working with management, develops project scope and goals from high-level objectives; receives direction in terms of the desired outcome or strategic objectives.  
  • Works independently and may make decisions and/or socialize recommended decisions.
  • Proficient at identifying problems, able to see hidden problems and shows ability to make connections among previously unrelated notions.  Uses knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
  • Accountable for a process.
  • Strong collaboration skills and ability to positively influence teams through a climate of change.
  • Ability to pivot between different job functions easily, handling both complex and operational functions seamlessly.
  • Results oriented with the ability to identify the long-term effects of decisions /solutions on customers and the business.
  • Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc.)

*Open to candidates who are willing to relocate

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at