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Director, Merchant Risk Oversight in New York at PayPal

Date Posted: 1/11/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Director, Head of Merchant Risk Oversight will report to the VP, Head of Financial & Model Risk, and will have global oversight for PayPal’s Merchant risk Governance: • Establishment of the Merchant Risk Management Framework and Governance including: •Creation and maintenance of Merchant risk management policies and procedures •Establishment of Merchant Risk Appetite, KPI, Risk triggers, concentration risks •Creation Early Warning Indicators Dashboard •Creation of re-underwriting process to monitor merchant exposure on periodic basis • Provide Oversight of merchant risk activities to ensure compliance with regulatory requirements by different jurisdictions • Calibrate and review established merchant exposure limits and thresholds on a periodic basis • Ensure adherence to changes in the business model and/or regulatory environment • Establish the Merchant risk tolerance and roll out globally • Independently assess, review and analyze assumptions used in Merchant models • Develop merchant risk mitigation strategy including Risk transfer to ensure merchant risk is within a defined tolerance • Support development of a series of key risk indicators and other reporting that will be leveraged for senior management, committees, and boards.


The role requires a senior and seasoned risk leader preferably with a deep banking background in Merchant Contingency Liability  Risk or senior risk leader with broad Risk accountability at a large complex financial institution.

From a cultural perspective, this leader will need to fit into the PayPal leadership model that will require strong financial acumen, self-confidence and the ability to push back but in a respectful manner.

  • Candidate must have advanced degree in quantitative or Finance area
  • Experience leading a Risk oversight function within a multidivisional, complex organization where business process and data integrity are critical. Ideally, expertise in high transaction, data intensive, payment services environments.
  • The role requires sophisticated quantitative skills and candidates must have led a quantitative risk function for a bank or consumer financial services business.
  • Experience leading a risk function which has produced risk appetite statements and Risk metrics. This must include an understanding of building and operating a 2nd line Risk framework that delivers transparent, well-understood merchant risk policies for stakeholders.
  • A track record as an established leader who is equally strategic as they are tactical, and of the stature to build a peer relationship with stakeholders. This will enable them to build a fully functionalized model for robust and transparent Risk leadership.

Performance and Personal Competencies:

Setting Strategy

  • The ability to create and articulate an inspiring vision for the organization, not only for the areas s/he is directly responsible for, but the enterprise as a whole.
  • The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organization's overall strategy.
  • An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry.
  • The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.

Executing for Results

  • The ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results.
  • Comfortable with ambiguity and uncertainly; the ability to adapt nimbly and lead others through complex situations.
  • Seeks data and input from others to foresee possible threats or unintended circumstances from decisions; someone who takes smart risks.
  • A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; the ability to act in a transparent and consistent manner while always taking into account what is best for the organization.

Leading Teams

  • The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others.
  • The ability to persevere in the face of challenges, and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers.
  • A leader who is self-reflective and aware of his/her own limitations; leads by example and drives the organization's performance with an attitude of continuous improvement by being open to feedback and self-improvement.

Relationships and Influence

  • Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.
  • An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in his/her beliefs, and active drive.
  • Encourages others to share the spotlight and visibly celebrates and supports the success of the team.
  • Creates a sense of purpose/meaning for the team that generates followership beyond his/her own personality and engages others to the greater purpose for the organization as a whole.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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