Director, Global Campaign Delivery in London at PayPal

Date Posted: 9/3/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Business Title: Director, Global Marketing Campaign Delivery Hiring Manager: Nick Mills, Senior Director, Global Marketing Operations Transformation & Enablement

Business Context:

Today, PayPal is operating in a more dynamic market, with more capable competitors than ever before. To meet our ambitions for democratizing access to the digital economy and financial services, we need to play our very best game. That’s why PayPal is transforming its business to be more customer centric and global in mindset to solve customer problems. Alongside Sales and Product functions, the Marketing function will be central to this transformation. Its ambition is to create and embed a bold new operating model that will position PayPal to compete and win in the market. It will empower marketers on the frontline and our Marketing function more broadly with the knowledge, skills, platforms and capabilities to do exceptional work. 

The Team – Global Marketing Operations Transformation & Enablement:

Historically, all Regions (NA, EMEA, APAC) have run separate Marketing functions and have had different operational set ups. As part of the Global Marketing transformation program, all regional teams have been consolidated in to one and the new Global Marketing Operations Transformation & Enablement team has been established. The Global Marketing Ops Transformation & Enablement team are tasked with designing and driving this bold new operating model, establishing a blueprint for the future where people, process and technology come together as one. Creating new ways of working that elevate our ability to deliver our marketing plans and innovate continuously. The team are very well regarded, highly skilled and innovative with over 220 full time and agency support staff building our organization structure, process and technology for change. For you to succeed on this team it is important for you to be comfortable working with a high degree of autonomy, to continuously learn and have a curious mindset, to understand and help drive a DevOps Culture, to be proactive, collaborative and to have a sense of humour (optional). 

Location: New York, London, San Jose

Travel: Main destinations will include San Jose (Global HQ) & Global Hubs: New York, London, Singapore. 

Job Description, T-Profile:

Breadth Type: Medium

  • Good knowledge of Omni channel Digital and Non Digital Marketing Campaigns. 
  • Fair Knowledge of at least 2 channels: Email, Web, Data, SEO, Display or Onsite.

Depth Type: Medium

  • Agile Project Management and Product Management

What will your week look like?

You are working to support the flow of work across the end to end Global Marketing process, with reference to the 6D Marketing Board. You are ensuring smooth handovers between marketing teams and service teams (Paid Media, Owned Channels, Transcreation, etc…) and you are are using your knowledge of how these services work to trouble shoot where necessary, stepping in where you can to support. You are a double headed angel who can help marketing and service teams answer any question in the context of campaigns you are assisting. Through quick, efficient and prepared meetings you get marketing campaigns moving towards production. 

Skills to be used: Agile Project Management and Product Management. Communication and Articulation skills. Attention to detail and prioritization across parallel workstreams.

What will your quarter look like?

You are continuously reviewing system data from your operational dashboards and proactively identifying which campaigns can be operationalized to reduce the load on Marketing teams. You are working with Lead Channel developers and Lead Digital Process developers to demonstrate and deliver better ways of working to Marketing stakeholders. You have worked with your colleagues to effectively manage all Global marketing Work In Progress and balanced projects that require more hands on support with those which can be run effectively with offshore resources. 

Skills to be used: Communication and Learning skills. Operational Data analysis skills.

What will your year look like?

You are churning the Campaign development team (Transformers) to keep a body of knowledge in tact while maintaining costs. You reflect on the efficiency of the Campaign Dev team and partner with technical enablement pods and other stakeholders (eg: Global Marketing, Growth, Creative Lab etc) on strategy for next year with regards to Campaign Delivery.

Skills to be used: Team Management.

Education & Experience required:

  • Marketing or Management Degree with Technology or Agile Product Management or Agile Product Management certifications. 
  • Multiple year Marketing execution and delivery experience with omni channel focus. 
  • Essential experience in managing multiple small/medium workstreams in parallel.  
  • Experience working in agile team environments.  
  • Multilingual skill set a plus but not necessary.

Key Stakeholders & Relationships:

  • Global Go To Market & Global Marketing, Growth, Channel Planners,, Creative Lab
  • Offshore Dev Teams, Campaign Delivery Experts, Process Design Devs, Enablement Pods
  • Agencies & Partners: Multiple

PayPal Behaviours:

  • Deliver Stand out Results – develops decisive stragegies that deliver tangible results
  • Execute Well – focuses the business area on strategic priorities; operates clear, simple systems 
  • Compete to Win – identifies consumer and competitor focussed business opportunities
  • Innovate – leads effectively in a dynamic, fast-changing environment; challenges convention
  • Enable and Grow Talent – builds capability and a succession pipeline
  • Lead Completely – contributes to the business leadership agenda; sets business area vision
  • Navigate the Matrix – organisational awareness, engages widely with peers and seniors across PayPal

What we offer?

  • Be a part of a dynamic company helping shape the commece landscape 
  • Concrete experience with strategic thinking and on-the-ground drive and execution
  • Future career opportunities with international exposure via PayPal’s network of global locations
  • A supportive environment that allows our employees to thrive and learn


From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. We are passionate and proud of our company. It is this vigor and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.