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Director, Fraud Oversight Analytics in New York at PayPal

Date Posted: 5/22/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is building a strong and independent fraud risk management team to respond to the ever-evolving exposures caused by fraud attacks which have increased in frequency, size and geographical reach enabled by the growth of digital channels.

Furthermore, the utilization of highly sophisticated analytical models has become a critical component and competitive advantage of fraud prevention and detection, leading to the need of effective oversight to avoid systemic errors and high velocity and catastrophic losses.

This role will assist the recently appointed Sr. Director of Fraud Risk Oversight in building a complete end to end fraud risk management oversight and governance model, including analytics oversight of fraud models, rules and strategies developed to prevent and detect fraud during the whole client experience life-cycle. Additionally, the Director of Analytics oversight will partner with Credit and Model Risk Management to ensure a proper and standard approach to models utilized across the firm.

Furthermore, the role should enable the existence of these key routines:

  • Track Fraud performance versus plan
  • Implementation of a Fraud Risk Appetite framework
  • Ensure fraud losses are operating within the defined risk appetite parameters
  • Oversee and challenge implementation of fraud strategies and initiatives
  • Testing frameworks to ensure efficiency and efficacy of models and rules
  • Conduct thematic, product and channel oversight reviews
  • Setup/implement sample testing and other required techniques for specific products and channels

 Key Responsibilities


  • Work with the first line analytic leads to determine most effective strategies to be implemented by product/channel/portfolio
  • Define and execute a clear operating model with well stablished lines of responsibility and accountability for deliverables, SLA, KPIs and KRIs.
  • Define parameters for the utilization of sophisticated statistical techniques to develop modes, segmentation schemes, profiles, and other analytical based tools in day to day operations.
  • Lead the development of coding routines that translate and move manual and judgmental controls setting toward structured, analytically driven thresholds.
  • Define parameters for testing, validation and implementation of sophisticated fraud models in live operating environments within the organization.
  • Assist internal businesses in the ongoing management and validation of their fraud scores and scare based strategies
  • Assist on the write up, approval and implementation of the Fraud Risk Policy.
  • Lead analytical fraud risk management reviews across all businesses. Consistently evaluate and review system and manual processes of authorization and fraud control modules.
  • Develop, implement and analyze MIS reports and facilitate the needs of authorization and fraud management.


  • Champion Fraud awareness and best practice sharing with key stakeholder
  • Aid in the development of a fraud risk management training module
  • Representing the fraud function with regional and business executives to ensure appropriate levels of investment are made in controls, in relation to business product direction and emerging threats


  • To maintain an acceptable fraud to sales ratio
  • To be an industry expert in of fraud prevention/management practice /programs
  • To interface with Industry Associations
  • To work with the extended Financial Crimes team in collating and analyzing fraud trends and syndicated criminal activities
  • Facilitate success transfer for authorization, fraud management and other parts of the business
  • Assist on the maintenance of an acceptable ROI for the fraud risk management unit
  • Ensure compliance with the financial and accounting policies setup by group office

Development Value

This role entails a unique opportunity for building a robust career in fraud risk management with exposure to the life-cycle of all PayPal products

Required Knowledge / Experience

  • 12+ of consumer fraud or credit risk management focused in quantitative analysis and statistical modeling in the Consumer / Commercial / Payments sectors
  • Extensive experience in consumer banking products including cards, retail bank and merchant acquiring
  • Demonstrated proficiency in core elements of data mining and analysis using large data sets
  • Strong skills in usage of statistical tools such as SAS or comparable statistical tools to conduct data mining. knowledge of R programming language is a plus



  • Ability to work effectively with the individuals with diverse background and positions
  • Ability to work independently, self-starter
  • Ability to communicate complex analytical ideas effectively and persuasively
  • Ability to influence and stablish relationships with key stakeholders

Technical skills

  • Deep understanding of consumer and commercial fraud risk management and credit cycle management

  • Thorough understanding of global fraud practices and industry trends


  • Minimum Undergraduate Degree in Business Administration, Statistics, Economics / Econometrics, engineering or any other computationally extensive discipline
  • Graduate Degree preferred


  • Core Risk Management understanding
  • Pragmatic problem solver, forward thinker with independence of thought
  • Strong business drive and ability to mobilize organizational commitment and support for programs
  • Understanding of Regulatory Risk and Compliance
  • Leadership skills and ability to deliver results, working with cross functional and virtual teams
  • God business understanding and working knowledge of risk / legal / operations / technology and finance

Functional Background

  • Project management
  • Understanding of consumer banking business, system and processes

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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