Director, Enablement Design in San Jose at PayPal

Date Posted: 11/19/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a member of the sales enablement team, the sales enablement design director determines the enablement strategy and program design focused on partner, developer and customer success. The design director evaluates needs, requirements, gaps, and learning challenge to fuel the plan and program for the overall learning journey and content strategy. Working closely across teams and managing multiple stakeholders globally, the director is an excellent communicator, project manager and strong collaborator. The Director is able to look for leverage to drive speed and consistency. The Director is responsible for engaging with sales, sales ops, product marketing/GTM and other advisors across marketing and sales enablement to help define, conceptualize and develop an effective enablement program which includes training, content, rollout, measures of success, etc.. The successful candidate will be a proactive leader and project manager with proven domain expertise, and possess the ability to work independently – from identifying gaps in enablement to developing new tools and optimizing process across teams. Outstanding organizational skills and the ability to orchestrate many moving parts under an aggressive schedule are a must.

Primary Duties and Responsibilities 

  • Collaborate closely with sales leadership to determine skill assessment to fuel curriculum and learning journeys
  • Develop an enablement program that includes learning and content “fit for purpose” that enables partner, developer and CSM teamwork effectiveness and efficiency
  • Manage and monitor projects across teams to ensure delivery of consistent deliverables that are on brand, on time and within budget. Communicating goals and expectations to appropriate internal stakeholders and vendors.
  • Initiate, propose and execute ideas for maximizing re-use of content across all channels 
  • Be able to deliver training or work with trainers to support program rollout
  • Serve as a liaison between internal teams, fostering a can-do customer service ethic; coordinate across departmental boundaries to solve problems and quickly resolve execution roadblocks 
  • Provide reporting on the effectiveness of specific enablement programs . 

Qualifications 

  • Minimum of 10 years experience in technical service delivery discipline
  • Bachelor’s degree  
  • Exceptional writing and communication skills

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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