Director, Employee Communications in San Jose at PayPal

Date Posted: 1/21/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Lead corporate employee communications in a dynamic environment for PayPal's 18,000 employees around the world.

PayPal and its family of brands are more committed than ever to achieving our vision to be the Customer Champion for our industry and give people worldwide more direct control over their money – the same vision we had nearly 20 years ago when the company was first created. We’ve achieved remarkable success since then, and continue to lead the digital payments revolution.


The task at hand:

When you've got 18,000 employees located in 60+ offices around the world, communication can be tough. It can also be an awesome challenge for the right person. If you think that might be you, read on...

We're in the midst of building a global employee communications team with creative content experts, brilliant story tellers, and ridiculously talented strategic and executive communicators. For this role, we’re looking to hire an internal strategic programs and executive communications leader who has seen it all…or at least most of it. This person will interact with our most senior leaders and communicate with our global employees about the company’s most visible programs. Must be a brilliant and bold writer across multiple channels, flexible, well organized, have amazing executive presence, and should thrive on getting stuff done in an uber-fast paced, and highly matrixed environment. Sound fun? Keep reading.


What you’ll do:

  • Serve as an expert in leadership communications, helping the Head of Global Employee Communications to craft the global employee narrative and bring to life PayPal’s unique strategy for 18,000 employees around the world.
  • Establish and deliver the cadence of leadership communications and own executive leadership forums, including all hands and global Ask Me Anything calls.
  • Drive change through effective engagement and communications.
  • Work closely with peers in region and functions to manage the consistency of our narrative across the globe.
  • Drive internal communication outcomes for corporate communications, like program roll-outs, M&A, earnings, and crisis communications.
  • Deploy your superhuman written and verbal communications skills.
  • Act as expert consultant on messaging complex business issues and manage high impact and critical communications situations.
  • Build and maintain relationships with key internal contacts, influencers and others, including counterparts within the larger communications function.
  • Demonstrate an ability to solve complex problems; lead cross-organizational efforts; build relationships across organization boundaries; commitment to quality and continuous improvement; detail oriented; recognized as subject matter expert

What you should be really good at:

  • Effectively influencing at the executive level; executive presence
  • Building, and then executing on, a clear communications strategy
  • Writing executive communications; actually, all kinds of writing – you should be an amazing writer
  • Building relationships at all levels; building coalitions that come together to get work done
  • Multitasking – like, a lot of multitasking; some previous experience as a circus juggler may be helpful
  • Organization (see above multitasking requirement)
  • Leadership abilities with proven track record of working across various levels of an organization.
  • Driving multi-faceted corporate programs through effective communications
  • Leading and inspiring a team
  • Doing what’s never been done before
  • Playing well with others
  • Having fun – we’re going to be spending a lot of time together, we’d best be having some fun

Qualities of the right candidate for this role:

  • You have 10+ years of leading internal communications for a globally dispersed workforce
  • You love writing and being able to articulate complex ideas simply, and without the use of corporate jargon
  • You understand the symmetry between communications and other functions and how they fit together within the broader employee experience framework
  • You’ve managed corporate channels and are excited about developing new ways to reach employees in innovative ways
  • You embrace change; heck you seek it out!
  • You are highly organized and able to effectively juggle multiple priorities simultaneously
  • You like working on a number of different things at the same time
  • You believe employee communications competes with all consumer media and have a vision to make sure content for employees is compelling and cuts through
  • You roll up your sleeves and make stuff happen
  • You demonstrate flexibility, resilience, speed and grace under pressure.
  • You are excited to generate, articulate and implement new ideas that will improve the employee experience
  • You are diplomatic, with the antennae to pick up on, and manage, organizational and cultural sensitivities and change.
  • You have a good sense of humor and ability…nay…demand to see work as fun.


Basic Qualifications:

  • 10+ years of corporate and employee communications experience
  • Outstanding written and verbal communications skills.
  • Management experience
  • Bachelor’s Degree in Communications, Public Relations, or related field, required


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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