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Director, EMEA Risk & Compliance in Luxembourg at PayPal

Date Posted: 1/3/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal Europe is seeking an intelligent, dynamic, innovative and driven Director of EMEA Risk and Compliance to join our dynamic Risk and Compliance team in Luxembourg. This role reports to the Senior Director of EMEA Risk and Compliance, and is critical to support the growth of PayPal business across the EEA and broader EMEA region, develop PayPal’s Risk and Compliance strategies and relevant policies, and ensure their rigorous implementation across all functions within the company while assuring sustained regulatory compliance.

The Director of Risk and Compliance will provide visible and engaging leadership across the Risk and Compliance team. The role will assume responsibility for the effective and efficient delivery of agreed elements of the Risk and Compliance program. This role will include a broad set of cross-functional responsibilities to ensure that all personnel are properly trained, processes are scalable, and metrics are accurately reported. He/ She will be responsible for the monitoring of regulatory changes.
He/ She needs to have in-depth strategic thinking and the ability to work in a fast-paced environment across many functional groups, understand the customer experience and make business-oriented recommendations to ensure Compliance with key requirements.

Core Duties and Key Strategic Objectives

•    Responsible for leadership of a team of Risk & Compliance officers providing second line oversight & advisory support to varied business and product teams.
•    Accountable for embedding operational, conduct, regulatory and customer risk frameworks.
•    Provide leadership and oversight for critical program deliverables including; risk assessments, annual and periodic plans, policy development and all governance material preparation.
•    Accountable for governance reporting across a range of developing KPIs, including Operational Control & Risk Committee, Audit Risk & Compliance Committee, along with other international and global Risk & Compliance meetings.
•    Design, implement & lead process/product reviews to identify and mitigate first line risks, both operational & regulatory, in line with PPEU policy and appetite and regulatory requirements.
•    Continuously maintain specific payment services risk and compliance knowledge to proactively advise PPEU on future and emerging regulatory risk & requirements across the evolving product offering.
•    Collaborate with internal Compliance teams (such as AML Compliance, Compliance Operations, Risk & Controls) to identify clear steps necessary to mitigate those regulatory risks and provide those recommendations in the form of clear business requirements
•    Working closely across the Risk & Compliance team and across functions, geography’s and lines of defense regarding strategic development, alignment of processes and continuous improvement of policy and relevant control frameworks

This Role Will Also

This role is essential to the overall execution of our Compliance Program and is a critical participant in executing the Risk & Compliance Roadmap.  
•    Partner with Legal and work to implement Program changes to comply with the changing regulatory environment
•    Partner on the compliance new product intake and change management intake processes and control requirements
•    Design and implement oversight frameworks for future branch expansion programs
•    Deputize for the Senior Director Risk and Compliance as needed
•    Expected to provide very visible engagement with varied Sales & Marketing stakeholders. Including being comfortable with constructive risk challenge discussions.
•    Provide practical and extensive knowledge of Payment Service Providers in EEA, including in-depth knowledge of regulatory compliance spanning the Enterprise Risk Framework
•    Be comfortable taking a considered position on risk issues, sometimes based of limited or ambiguous information. While remaining open to new information or approaches and adapting decisions accordingly.
•    Be accountable for building effective and diverse teams, attracting and retaining skilled talented individuals as well as taking an active role in developing and mentoring at all levels.

Basic Qualifications
•    Provide structured and flexible solutions. Tough yet balanced decision maker with sound judgement, calm under pressure, and the ability to prioritize and delegate.
•    Personal confidence and humility. Gravitas and outstanding communication and interpersonal skills, applicable at all levels of PayPal. Adept at building internal as well as external network.
•    High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
•    Degree level education.
•    10+ years in financial industry with proven experience in compliance Manager function. With clear preference for experience within Payment Systems, Merchant Acquiring and alternative payment methods.
•    Excellent English communication skills and writing skills
•    Experience in partnering with and counseling senior business clients, particularly in the context of a rapidly changing and growth-oriented environment
•    Strong problem solving, operational process and analytical skills
•    Experience with regulators and the regulatory exam process in a financial institution
•    High energy and creativity, an entrepreneurial spirit and the desire to work in a fast growth and changing environment
•    Ability to work within a matrix environment and cross functionally with operations and technology functions
•    Experience in working in close partnership with technology and engineers on product development
•    Strong project management skills and ideally change management experience.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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