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Director, Content Management in Dreilinden at PayPal

Date Posted: 6/22/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As Director, Product Content, you’ll provide strategic direction, editorial oversight, and inspiration to a team of product content strategists and writers. You will oversee product source content initiatives, including UX and email, across multiple platforms and formats to drive engagement, retention, and positive customer behavior. You will also be key in helping to drive content transformation efforts in PayPal’s content operations.

  • You are an expert in all things related to source content, including content strategy, ideation, design, writing, terminology, style, tone, consistency, segmentation, localization, analytics and meaningful measurement.
  • On a day-to-day basis, you will partner with relevant product partners, including design, product management, engineering, product marketing and PMO.
  • On product launches, you will also partner with communications stakeholder teams, including public relations, corporate communications, and our global marketing teams.
  • You will ensure rigorous content governance practices are in place and routinely followed.
  • You will champion a data-driven approach to content, using customer insight and behavioral metrics routinely to measure content effectiveness and drive decision making.
  • You will ensure content is written to PayPal style and tone of voice guidelines, and are able to coach editorially to ensure consistency and scale our editorial strategy
  • You have a strong understanding of content operations and content technologies, and can hold your own in technical conversations with content engineers
  • You are comfortable authoring content in JSON, XML or related technologies, and have experience using REACT or similar

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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