Director - Client Growth in Remote Maryland at PayPal

Date Posted: 3/26/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Responsible for leading a team of Strategic Growth Managers and managing YOY portfolio growth.

Our goal is to provide customers with the best payments experience however, wherever, or whenever they want to shop, and to help companies to capture the emerging opportunities that have come to define the multi-channel commerce landscape. Most of all, we seek to provide industry leading insight and consultative engagement that will enable our partners to thrive in an evolving and dynamic commerce marketplace.


Responsibilities include:

  • Leading a team of Strategic Growth Managers (aka RMs) and managing a collective large enterprise client portfolio with a focus on driving YOY revenue growth
  • Directly managing a select strategic group of VIP clients
  • Working with the PayPal large enterprise leadership team to develop and execute strategic plans.  Responsible for managing team goals, pipelines and forecasts.
  • Building strong relationships with critical C-level Executives at each merchant that engenders trust, confidence, loyalty, awareness and mutual benefit.
  • Aligning complex technological solutions that may span mobile, e-commerce, point of sale, and other interfaces with focused consumer insights to design comprehensive and meaningful solutions which drive business results.
  • Identifying opportunities to increase the PayPal share of checkout/YOY revenue, and persuading merchants to adopt recommended strategies to increase overall PayPal awareness.
  • Resolving urgent merchant-specific issues by partnering with PayPal’s legal, finance, risk management, merchant underwriting and compliance teams
  • Keeping merchants informed of PayPal’s product roadmap and communicating sensitive news to the merchant (ex. a rate or reserve change, the need for a change in contractual terms or the need to obtain confidential information for risk management)
  • Acting as the voice of the customer: learning merchants’ product pain points and wish list; understanding their priorities and urgency, ensuring that this is shared with the adjacent PayPal business units.
  • Facilitating meetings with growth strategy  management teams, PayPal functional groups and PayPal senior management when appropriate
  • Working with PayPal’s and merchants’ marketing teams on multi-merchant programs, events, and development of collateral
  • Coaching and mentoring of direct reports

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0027530

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