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Director Business Operations in London at PayPal

Date Posted: 2/9/2021

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Director of Business Operations is a key leadership role reporting into the VP & Managing Director UK.

Key to success for a candidate is to be a motivated self-starter who enjoys understanding the PayPal business in the UK. This is a senior role and projects and topics will not only need to be driven independently, but new focus themes need to be suggested and promoted to the UK leadership team without prompting. This role needs to be the “glue” between the different parts of the organization in order to maintain an end-to-end view of the business.

Director of Business Operations (m/f/d)

Key Responsibilities:

•         Support the Sales organization in the ongoing Sales Transformation journey and overarching sales projects, cadence, reporting

•         Lead cross-functional initiatives for the UK

•         Lead agenda setting and cross-functional collaboration in the Management Team together with the Managing Director

•         Support the Managing Director in overarching topics such as site management, exec presentations, workshop preparation etc.

•         Internal & external key events strategy & organization

•         Leverage internal and external data to provide actionable commercial insights that can deliver revenue growth

•         Identify new business opportunities and initiatives that will support the growth of our merchants and market

•         Work with multiple other business functions to deliver and implement on the identified actionable insights and initiatives

•         Support Finance and local business teams with budget planning

•         Work closely with Sales, Sales Ops, and Finance to provide an overview of risks and opportunities in our sales pipeline

•         Drive accountability with sales teams to achieve their sales targets


•         Masters degree or equivalent

•         Solid experience as a sales leader or equivalent

•         Strong business acumen and thorough understanding of B2B and B2C digital business models

•         Analytical understanding – gets the numbers, interprets them, knows how to structure analytics

•         Empathic leadership style

•         Very strong communication and networking skills

•         Ability to manage a diverse set of topics and projects in parallel

•         Manage the matrix – work with peers, manage upwards and downwards

•         Strong intrinsic motivation to find solutions to issues and ownership of topics until they are resolved

•         A natural curiosity about developments in the FinTech markets

•         Excellent written and spoken English

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at