Director, Business Operations - UK in London at PayPal

Date Posted: 9/24/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Reporting directly to the Managing Director UK, the Director, Business Operations will drive multi-disciplinary operating rhythms and transformation initiatives that will help shape, implement, and manage the organization’s operating plan and strategy. The person will be an active member of U.K. Leadership Team, acting as a proxy for the U.K. Managing Director and UK LE Segment Leader when appropriate to ensure consistent cross segment and function alignment. Key stakeholders include executives across the enterprise, product management, engineering teams, Finance, the People team (HR) as well as the Core Markets Commercial Team and directors of other markets. The role therefore requires the ability to build and leverage multiple internal and external relationships.

Key responsibilities

  • Ensuring the effectiveness of U.K. weekly and monthly leadership interactions.
  • Leading the annual planning process and owning the market plan.
  • Acting as an internal consultant and change agent, collaborating closely with different teams to achieve results while also challenging and improving established ways of working.
  • Advising on and leading the creation and review of business cases and plans.  Quantifying the impact of strategic initiatives in terms of financial results and other KPIs (e.g. customer acquisition).
  • Partnering on the development of insights into positive and adverse trends through quantitative and qualitative internal and external research, resulting in outline strategic recommendations.
  • Leading cross-functional initiatives in support of PayPal UK strategic goals. Making strategic recommendations based on a thorough understanding of the customer, competitive environment and internal organisation & capabilities.


  • Min. 7-year experience gained in leadership roles in Banking, Strategy, Commercial, Growth, Consultancy. First-hand experience of U.K. B2C commerce as a business leader would be advantageous. 
  • Demonstrated ability to combine strategic thinking with project leadership and hands-on execution. Can bring structure and multi-task across work streams, driving them forward whilst ensuring the team don’t get lost in the details.
  • Experienced in business case development, market and opportunity sizing and preparing strategic recommendations for senior executives.
  • Data-driven. Highly numerate and comfortable analysing large & complex data sets. Experience with business intelligence solutions desirable.
  • Customer focused; naturally includes customer perspective in plans, decisions and actions.
  • Experienced in building strong relationships with people from different functions and backgrounds; comfortable communicating and interacting with senior executives. Can Deliver projects and execute in a complex matrix organisation with many different stakeholders.


Bachelor’s/Master’s Degree or equivalent

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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