Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE.

Direct Mail Channel Mktg Manager in Conshohocken at PayPal

Date Posted: 3/4/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Senior Marketing Manager, Direct Mail will own our in-house Direct Mail marketing program across all products in support of Paypal Business Financing Solutions’ lending portfolio. This role reports to the Head of Channel Optimization and is accountable for the planning, executing, optimizing, targeting and performance that feed the highly scrutinized P&L aligned to this channel.

What will make you successful in this role?

The impactful owner of this channel possesses impeccable written and verbal communications skills, speaking to the results and conveying the stories behind the wins and losses.  Further, this person must be organized, paying attention to the most minute of details as levers are pulled and buttons are pushed in the channel-management process.  Further, this person must be an analytical thinker, relying on the numbers to steer the ship through both creative and targeting optimizations.

Key Responsibilities:

  • Further evolve acquisitions-based Direct Mail program. Own the strategies that produce scaled and profitable results across mailed products.
  • Own the end-to-end Direct Mail roadmaps across the portfolio.  This is inclusive of targeting and segmentation, tactical and creative agendas, budget justification and forecasted results.
  • Manage the P&L across mailed products. (In partnership with the Head of Channel Optimization) accountable for the forecast, monthly reforecast and budget aligned to Direct Mail  
  • Own the targeting and segmentation strategy. Partner with Analytics to develop and execute upon the roadmap to covert both prospects and existing PayPal customers
  • Develop & manage the creative testing matrix.  This includes testing into new/control-buster mail pieces, landing pages and customer paths to acquisitions; working together with Analytics to ensure all tests are designed to reach statistical significance with unquestionable results.
  • Own the strategy and testing agenda to drive down operating expenses. Align with external vendor partners and internal resources to perpetually push operational efficiency gains, driving costs down.
  • Own the metrics and KPI’s. Work with Analytics to define what is measured along the acquisitions waterfall, from gross response rate to back-end conversions, for every campaign you own, using this arsenal of data to both optimize performance and present the campaign performance story, the “so what”, to the broader team.
  • Vendor management.  Own the relationship with our external Direct Mail partners, collaborating with them to brainstorm, strategize and optimize across campaigns.
  • Single point of contact across internal stakeholders: Lead strategy and execution in support of Direct Mail across Creative, Campaign Management, Analytics, Technology, Legal and Compliance teams

Qualifications & background:

  • Undergraduate degree required, concentration in marketing preferred
  • 8+ years managing acquisitions-based/direct-response Direct Mail programs for financial institutions, insurance providers and/or established retailers
  • 5+ years managing outside agencies and vendors
  • Annual budget accountability exceeding $10MM
  • Better understanding of the metrics and KPI’s that define success in your space than your Analytics counterparts
  • “Ownership” mentality and pride of work
  • Strong deck development and presentation skills
  • Proven to be the source for industry insights among peers and leadership team
  • Outrageous attention to detail

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at