Dir, PP Innovation Lab & Living Lab in Singapore at PayPal

Date Posted: 2/24/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal Innovation Lab is a first-of-its-kind collaboration between PayPal and the Singapore FinTech ecosystem including government agencies, industry associations, SMEs and universities.
Since its official launch in Aug 2016, the PayPal Innovation Lab has been shaping the future of money through innovation.
The key objectives of this initiative are:
1) Establish FinTech Thought Leadership, develop talent and foster a culture of innovation through high-end R&D initiatives involving Singapore’s top universities, industry partners and local businesses;
2) Be the leading incubator of next-gen FinTech startups and grooming category leaders in the FinTech space through the provision of domain expertise and a well-structured learning curriculum;
3) Transform small, medium businesses through technology to increase their productivity.

Future of Money Living Lab is a partnership between PayPal and NTU that endeavors to establish the first-of-its-kind to research, innovate and develop mCommerce and digital payments for the world.
The objectives of this initiative are:
1) Provide a community innovation platform to establish Singapore as the innovation hub for a cashless society;
2) Research, develop, and testbed digital payment solutions that democratizes financial services by re-imagining money and its use;
3) Contribute towards a vibrant ecosystem that integrates partnerships throughout the FinTech space.

  • As the Head of the PayPal Innovation Lab and Future of Money Living Lab, you will be responsible for providing strategic direction and oversight for the two aforementioned initiatives.
  • You will be responsible for these multi-year initiatives, including setting up of the team (where required), planning various programs and successfully driving the program KPIs. You will lead a team of track leads who are subject matter experts in various areas.
  • Our ideal candidate is a proven visionary leader with experience managing high performing teams, demonstrate passion in entrepreneurship and innovation. The person should possess excellent organizational capabilities, business acumen and leadership skills.
  • You will formulate and refine strategies to meet the program KPIs and align them with the company’s vision.
  • You will have complete flexibility to initiate and expand the scope of the role.
  • You will proactively seek opportunities to collaborate with key ecosystem stakeholders such as universities, industry partners, small medium enterprises (SME) and FinTech start-ups and bring in new partnerships to the initiatives. The partnerships need not be limited to Singapore context.
  • You will be responsible for providing updates to senior management and be an advocate for funding opportunities both within and outside of the company.
  • You will contribute to enhancing PayPal’s position in the ecosystem and help to establish growth through partners.


  • Lead and drive the two initiatives - PayPal Innovation Lab and Future of Money Living Lab
  • Work closely with PayPal management, government agencies and various external partners.
  • Hire the right team for the programs, where required, and drive success for the programs.
  • Define and refine the vision of programs to ensure optimal alignment with company’s objectives and government initiatives.
  • Manage the allocated budgets for the programs, driving the maximum ROI on investments.
  • Manage a team of track leads who will be responsible for different focus areas within the overall programs.
  • Provide regular updates to ecosystem stakeholders, particularly government agencies to establish better synergy and alignment with their nation-wide initiatives and masterplans.
  • Provide regular program governance with updates to internal stakeholders.
  • Be a thought leader in the FinTech ecosystem and build strong networks with other incubators, entrepreneurs, mentors, VC firms, universities, industry partners and various other significant stakeholders in the ecosystem.
  • Remain closely connected to the payments space, and work with the PayPal Business Units on insights about payment trends and potential strategic engagements.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.