Digital Marketing Programme Manager in London at PayPal

Date Posted: 2/16/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
    Marketing Programs
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

EMEA Digital Marketing Transformation Team
The EMEA Digital Marketing Transformation team is a very well regarded and rapidly growing function tasked with accelerating PayPal’s marketing capability across the region. The team is made up of (1) Channel Teams with subject matter expertise across Paid Media, Website, SEO, Database Marketing, Email & Onsite (2) Marketing Operations who drive best in class campaigns via on and off shore teams covering Web, Ad, Email, Database & Process Ops, and (3) a Digital Delivery Team leading change & project management of new Marketing / Advertising technology and supporting Centres of Excellence.

Key projects are being driven forward in the areas of Digital Advertising, Website, CRM, Data/Analytics, Digital Planning & Operations. The team are looking for high caliber, self-motivated and results driven individuals to help lead & execute change at this exciting time.

EMEA Senior Programme Manager

The Senior EMEA Programme Manager will report to the Director/Head of Digital Delivery. It is a new role for an ambitious candidate looking for a challenge. You will be responsible for establishing a 1st class Digital Delivery team capable of scaling Marketing and Advertising technologies regionally to maximise opportunites to drive increased revenues, NNA (Net New Actives) and engagement.

Location: London.

Travel: As required. Main destinations include San Jose (Global HQ), EMEA Marketing hubs in Paris and Berlin. Other EMEA countries, New York and Singapore also necessary from time to time.

Job Responsibilities:

  • Help establish the Digital Programme & Change Management discipline within the new Digital Delivery COE, working closely with the Senior Change Manager.
  • Play a key role in defining the phased roll out of (1) a central Centre of Excellence, (2) a distributed PM resource / support model in EMEA markets, and (3) an offshore marketing operation team structure required to drive adoption and execution of all priority projects.
  • Design an effective governance environment so all projects are reported on a regular basis and timely fashion, as well as delivered on time, within budget and to the highest standards.
  • Support all functional teams, acting as the bridge with internal partners (Marketing, Shared Services, Global Engineering teams,, Finance, Legal/Compliance, Infosec) to enable team delivery.
  • Optimise ways of working with new Global Shared Service teams & San Jose Product Engineering teams / Project Managers.
  • Support major H2 initiatives including Google Stack roll out, Analytics upgrade, Web/Email/Database Operations efficiency drive, Marketing Resource Management (Aprimo) & Digital Asset Management (Adobe) projects, and many more moving in to 2018.
  • Own all agency contracts, budget management, compliance, reviews and negotiations where necessary.

Experience required:

  • Demonstrated agile project management integrated with change management experience involving high collaboration, agile at scale with diverse (technical and non technical) stakeholders.
  • Experience working on complex Digital Marketing projects, with a good understanding of how digital projects are established and run.
  • Experience in managing artefacts for RACI, Risk management, RAID, RAG Reports, Always on Reporting etc.
  • Experience in project and programme scoping, digital delivery process improvement.
  • Demonstrated experience of portfolio management.
  • Demonstrated experience of a second and third level expertise in structured change management and technical delivery.
  • Understand & respect that project managers have to enable teams to become self managing.
  • Passionate team player who only wins by making the team wins.
  • Line management experience.
  • Third party management and contract negotiation.
  • Track record of developing, analyzing and executing innovative ideas.
  • Track record of delivering operational efficiencies within organisations.
  • Experience client and / or agency side, ideally mix of both.
  • Undergraduate degree from a leading university .

Skills & Abilities required:

  • Formal Project Management certification (Prince2, Agile etc.)
  • Technically savvy and highly motivated to prove value of technical skills for managers in digital domain.
  • Strong project planning experience using shared backlog and MS Project.
  • Ability to pick up technical and non technical load from other team members to achieve delivery.
  • Strong excel modeling and powerpoint / presentations skills.
  • Must be results focused and highly energetic to drive the defined team and organizational goals.
  • Ability to lead project teams across rapidly changing structures within a high-growth business.
  • Given the growth nature of this business, individual must be pragmatic and capable of working in a fast moving and entrepreneurial environment.
  • Must have demonstrably strong interpersonal and communication skills (both written and verbal), to include speaking clearly and persuasively in positive or negative situations.
  • Passionate about PayPal, will be a strong external ambassador / advocate for the business and will be highly collaborative with the ability to work successfully across teams, regions and functions.
  • Analytical with superior creative problem solving skills over near and long-term planning horizons.
  • Strong business understanding and orientation and effectively handles multiple, rapidly changing and conflicting priorities.
  • Highly detailed with a systematic approach, sense of responsibility and strong, positive customer focus.


  • Deliver Stand out Results – Identifies and delivers initiatives that add value 
  • Execute Well – Manages activities with clarity, simplicity and efficiency
  • Compete to Win – Puts the customer experience at the heart of activities and decisions
  • Innovate – Raises constructive challenges; brings in new ideas and fresh thinking
  • Enable and Grow Talent – Improves performance with feedback, coaching and support
  • Lead Completely – Harnesses people’s energy -assembles and engages teams that deliver
  • Navigate the Matrix – Collaborates across own and neighboring business areas


From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. We are passionate and proud of our company. It is this vigor and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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