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Desktop Support Technician in Singapore at PayPal

Date Posted: 7/27/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Location : Singapore Position : Desktop Support Technician 1 Reporting : APAC Service Delivery Manager, South & North East Asia

Operational duties include, but are not limited to, new hire setups, exits, data backups and restores, software installation, hardware repair, printer support, imaging PCs, supporting video/voice systems, supporting common office applications including Outlook, building new standard PC configurations, using the ITSM application suite for managing trouble tickets and service requests. You will also be called on to participate, and when needed, head projects supporting IT goals

  • The go-to-person for both the helpdesk technicians and local business as the IT subject matter expert
  • User/customer centric attitude, showing a willingness to answer questions and train individuals and groups on software/hardware as required
  • Participate in incident and problem management
  • Oversee the management of tickets and queues within the Helpdesk system
  • Resolve all escalated technical problems
  • Act as the first escalation point for local IT issues to other technology group owners (i.e. Networking, Directory Services, Email, etc)
  • Ensure that appropriate processes and policies are being followed by both the help desk and the local team
  • Work independently and tirelessly to achieve IT goals. Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously
  • IMAC requests (Installs, Moves, Adds, Changes)
  • Provide Smart Hands support for other groups


  • Candidate must possess at least tertiary level in Computer/Information Technology
  • At least 5 years of working experience in related field
  • ITIL V3 foundation certification
  • Must be equipped with solid windows & mac troubleshooting knowledge or relevant certification
  • Proven ability to offer high level desktop support in an enterprise environment

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at