Design Operations Lead in New York at PayPal

Date Posted: 9/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    New York
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/13/2018
  • Job ID:
    R0036306

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a lead for the User Experience Design Community of Practice at PayPal, you will create tools, frameworks and methodologies to support meaningful and cohesive end-to-end experiences through a deep understanding of our customers and exceptional design execution. You will collaborate with design, product and technology teams to help build the next generation of financial service products by bringing the customer to the forefront in everything we do.

The ideal candidate is an all-around systems thinker and doer with both interaction and visual design skills. Focusing on process improvements, communication and program management, the Community of Practice lead will foster an atmosphere where strong design thinking and high design quality are expected and celebrated. He/She will thrive in a fast-paced work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. This individual should have a passion for empathizing with the needs and behaviors of our customers and our business and how to solve for them through design.


Responsibilities:

  • Leads UX efforts across team, driving  discussion and activities, while participating in delivery, planning and coordination efforts.
  • Determines best solutions based on customer feedback and business goals and helps to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer.
  • Sets up and manages programs/activities for Community of Practice such as onboarding, critiquing, asset management, design mentoring and rotation, external presence, events & speakers, training etc.
  • Leverages, fosters and extends the use of established UX techniques, templates, presentations and assets in the creation of UX analysis, solutions and materials; proposes new solutions or optimizes existing ones and fosters UX artifact reuse and consistency across team members and/or projects.
  • Leverages and extends the use of established UX techniques and deliverables.
  • Sets an example and creates opportunities to foster collaborative cross-discipline dynamics. Drives UX team delivery excellence, furthering internal and external UX influence and goals.
  • Formally mentors more junior UX resources in best practices, process and methodology.

Requirements:

  • 6+ years experience.
  • Bachelors or Master’s Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience.
  • Master of the UX lifecycle with deep, direct experience in all skill areas and tools,  including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization. 
  • Customer-focused, with experience using design research methods to uncover customer insights.  
  • Should be capable of producing high quality results, while simultaneously leading (feedback, mentorship, planning) the delivery for a product or initiative and coordinating with partners where needed.
  • Thorough knowledge of key channels and platforms, with experience in mobile, portable, dedicated, web and native solution design.
  • Experience with resources such as; pattern library, repositories and internal communication tools. 
  • General awareness of technology mediums (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them.
  • Solid knowledge of story and backlog management tools and resources (Rally, etc.) 


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0036306

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