Design Director, Small Business in San Jose at PayPal

Date Posted: 9/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The SMB & Commerce Solutions team is responsible for making PayPal the #1 solution for small business success. Their goal is to deliver the best and fastest way for any small business to get paid, manage cashflow & grow their customer base, whether they are just starting out, looking to grow or ready for global scale.

The SMB & Commerce Solutions Design Director will architect and execute strategies to win with small businesses world-wide by translating user needs and business goals into intuitive, delightful end-to-end experiences. This leader will orchestrate designs across matrixed, geographically distributed teams, partnering across functions to deliver superior multi-channel experiences. He or she will hire and develop the world’s best design talent, helping to ensure a world-class, high-performing design organization. The Design Director will nurture a customer focused design culture and work collaboratively and in a lean/agile mode with user research, product management, engineering, program management, content and localization and product marketing.


  • Work closely with Product and Engineering leadership to create a product and experience vision and strategy that supports our customers’ needs and delivers on the value of the brand and business goals.
  • Orchestrate and help deliver superior, superbly crafted product experiences at scale.
  • Set and achieve world-class design standards and associated business results.
  • Oversee and guide rapid, iterative conceptual design for PayPal products.
  • Recruit/coach/mentor world-class designers.
  • Conduct regular design reviews, elevating designs to world-class standards.
  • Coach and guide teams through all stages of the product design and development lifecycle, including generative research, concepting and definition, prototyping, UI design and testing.
  • Establish best practices to define, share and communicate design and product artifacts to ensure product excellence, leading and shaping the team and deliverables.
  • Collaborate with cross-functional peers & team members and advocate for consumer centered design practices.
  • Maintain an understanding of digital trends and practices with the goal of establishing a strong design point of view and vision of the future.


  • Minimum of ten years of experience in User Experience Design or User Interface Design leadership and management.
  • Experience establishing, leading and inspiring highly talented and productive user experience teams. 
  • Demonstrated customer champion with clear track record of delivering amazing experiences that customers love.
  • Executive presence with a smooth, dynamic presentation style.
  • Expert story-teller with the ability to craft a customer narrative that articulates the end-2-end customer journey.
  • Demonstrated ability to drive designs that achieve business results.
  • Establishment and measurement of customer benefit and corresponding success metrics.
  • Passion and experience working with engineering, product and marketing teams.
  • Extensive experience in interface design, research and new product development utilizing Lean UX methods.
  • Knowledge of current UX Design strategies and trends across web and mobile platforms.
  • Deep understanding of Web and mobile technologies.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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