Customer Support Specialist in Chicago at PayPal

Date Posted: 10/1/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chicago
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/1/2018
  • Job ID:
    R0037150

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At Venmo, we build products that make payments easy. Our payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of our users’ payments are highlighted and shared in our social feed. We’re looking for a customer service expert who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

At Venmo, we build products that make payments easy. Our payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of our users’ payments are highlighted and shared in our social feed.

We’re looking for a customer service expert who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

Responsibilities

  • Provide world class customer service.

  • Field support calls, chat, and emails from users about our product offerings.

  • Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear

  • Educate our customers on how to use Venmo to send and receive payments

  • Work to continuously learn about the payments industry in hopes of quickly becoming an expert

  • Proactively look for ways to improve internal processes

Requirements

  • Team player - we win as a team.

  • Enjoys being on the phone interacting with customers

  • Must be a self-starter and self-learner

  • Someone who is routinely the Tech Support hotline for his/her family and friends

  • 2+ years experience in a role that put you in direct contact with consumers

  • Someone who enjoys a fast paced yet fun working environment

  • Comfortable with a flexible work schedule working nights, weekends and holidays

  • Willingness to work hard and have fun doing it!


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0037150