Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE.

Customer Success Manager in Dublin at PayPal

Date Posted: 1/17/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

You will be responsible for maintaining and strengthening strategic relationships with key leaders in merchant organizations. You will uncover and address servicing roadblocks and mitigate escalations while identifying new and cross-sell/upsell opportunities for PayPal, working closely in partnership with Sales. With the ability to be a trusted advisor and strategic thought partner to merchants, you will be responsible for managing the customer relationship for merchants whose potential value exceeds their current value to PayPal. You will help merchants Identify growth opportunities and products that align to their strategic goals. Your success in this role will be measured through customer satisfaction, Integration quality, sales opportunities, and decline/churn prevention.

Required Experience: 

  • Min. 3+ years of customer success or account servicing experience with complex, enterprise solutions to Fortune 1000 companies;
  • Multi-year track record of over-achievement
  • Proven track record of successfully managing multiple customers, developing opportunities and exceeding new business targets
  • Proven consultative sales abilities and proven ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization
  • Bachelor’s Degree or relevant experience required
  • Prior payments knowledge preferred
  • Success in a start-up experience and/or sales role a plus
     

Responsibilities:

  • Primary relationship owner after merchant live to site
  • Develop strategic relationships with merchant decision makers, including CTO and product owners
  • Partner with merchant to develop strategy, build trust, and demonstrate value of PayPal
  • Develop customer success plan with key merchant contacts
  • Develop and facilitate Quarterly Business Reviews with merchants
  • Without supervision, proactively deliver value to merchants through ongoing use and optimization of existing products
  • Using your own judgment, advocate for merchant with internal teams, including product, technical support, etc.
  • Manage backbook portfolio growth by reviewing merchant operating model and Identifying expansion opportunities
  • Deliver against non revenue-bearing opportunities
  • Handover revenue-bearing opportunities to sales and provide support during the sales process of inorganic growth
  • Drive merchant retention through ongoing relationship management and churn mitigation/negotiation

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0063646

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Sales Manager Jobs