Customer Success Manager in Mexico City at PayPal

Date Posted: 11/27/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Customer Success Manager position is a fundamental component of the PayPal Merchant Services Support team. Serves as the primary owner of the operational relationship with the merchant and works directly with merchants to uncover and address servicing roadblocks (and mitigate escalations) and identify opportunities for growth across all products. Works in close partnership with Sales to open cross-sell opportunities. Is accountable for customer satisfaction, integration quality and decline / churn prevention.

Business Objecitives:

Drive success and satisfaction and organic revenue growth of existing merchants through proactive value delivery (including best in class servicing) and churn/decline prevention

Maximize value of merchant portfolio, via increased/optimized use of existing products and incremental revenue through identification of cross-sell and upsell opportunities for new products

Mitigate merchant churn and decline

Responsibilities/activites:

Develop and maintain relationship with merchant to drive organic revenue growth

Partner with merchant and sales stakeholders to develop strategy, build trust and demonstrate value of PayPal

Proactively deliver value to merchants through ongoing use and optimization of existing products

Manage back book portfolio growth; prevent churn and decline and identify opportunities for inorganic growth:

Uncover and address servicing roadblocks and manage merchant health; manage and coordinate support teams to complete servicing activities

Conduct and manage co-marketing campaigns


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0049853

CHECK OUT OUR SIMILAR JOBS

  1. Business Development Jobs
  2. Account Manager Jobs