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Customer Succes Manager - Enterprise in Sydney at PayPal

Date Posted: 3/16/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is the leading global online payment service built for the digital age. We now have over 250 million + active customers around the world and handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $46 billion in mobile payments alone. Constantly innovating, creating experiences our customers love. We are looking for talented professionals for the position of Enterprise Account Manager, supporting the Australian Market from our offices in Sydney. This is a great opportunity for an experienced Sales Professional to join a successful team in a dynamic and fast paced growth environment. You will become part of the Enterprise Account Management Team tasked with acting as the primary contact for a portfolio of strategically important clients, including high-profile and high-revenue generating merchants. As an Enterprise Account Manager, you are the business owner for all operational aspects of the merchant processing relationship and through proactive discussions with the merchant you will help identify opportunities for growth and provide recommendations as to how PayPal may assist in meeting overall profitability objectives for their business. You are expected to be forward thinking whilst positioning PayPal and the relationship with the merchant for success.

The Customer Success Manager is responsible for maintaining and strengthening Large Enterprise strategic relationships with key leaders and decision makers in merchant organizations. In this role, you would have full ownership of the commercial relationship and the overall strategic health of the merchant.

With the ability to be a trusted adviser and strategic thought partner to merchants, you will proactively address strategic and product roadblocks to enable use of multiple PayPal products and mitigate merchant churn.  With a deep understanding of the Australian market, competitive landscape and payments industry, you will focus on driving ongoing value to PayPal’s largest Enterprise accounts.

Your success in this role will be measured through customer satisfaction, integration quality, sales opportunities, and decline/churn prevention. Customer Success Managers must know the company’s products inside and out and serve as the focal point for all operational support (technical, workflow, customer support, risk, billing, etc. issues).  

Key experience:  

  • Minimum 5 years of customer success or account servicing experience with complex, enterprise solutions to Fortune 1000 companies
  • Prior payments knowledge strongly preferred
  • Multi-year track record of over-achievement proven through customer retention metrics
  • Proven track record of successfully managing multiple customers, developing opportunities and exceeding new business targets
  • Proven consultative servicing abilities and proven ability to work well in a matrix environment
  • Contract management: Redlining, Compliance, commercial negotiations and guiding contract renewal or termination/expiration
  • Bachelor’s Degree or relevant experience required

We are a purpose-driven company whose beliefs are the foundation for how we conduct business every day. Our One Team Behaviors demand that we hold the highest ethical standards, empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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