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Customer Solutions Agent 1 in Sao Paulo - Alvorada at PayPal

Date Posted: 11/5/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

O Analista será responsável por prestar suporte e interagir os clientes da iZettle.

Atender e prestar suporte técnico para os clientes através dos canais: Telefone, e-mail, Chat ou
Social Media.
O Analista tem como principais metas: Customer Satisfaction (CSAT) acima de 85%, First Call
Resolution (FCR) acima de 75%, Monitoria de Qualidade acima de 85%.
Interagir com as demais áreas da empresa em busca da solução para o cliente.      Curso superior completo ou cursando
Excelente escrita (aplicação de teste)
Fluência verbal
Inglês no mínimo intermediário
Desejável experiência com atendimento ou área correlacionada (mínimo 1 ano)
Conhecimento básico/ intermediário de Microsoft Office (Word, Excel e Power Point)
Desejável conhecimento de ferramentas de atendimentoSer Capaz de realizar várias tarefas ao mesmo tempo (multitask)
Ser comunicativo
Ser focado na experiência do cliente
Perfil agregador, resiliente, dinâmico e pró-ativo

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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