Customer Service Teammate in Chandler at PayPal

Date Posted: 9/4/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Do you enjoy solving problems and helping people? Want to join a company that will give you industry leading training, cutting edge technology and access to worldwide, world-class customers? Join PayPal’s Global Customer Operations team and work in an environment that is casual, team-oriented, community focused and believes in the importance of work life balance!

As a Customer Service Teammate your responsibilities will be assisting our customers and helping to resolve their inquiries with accurate answers to their questions in both a quick and helpful manner.  A successful teammate exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment.

As a Teammate you will:

  • Answer inbound phone calls from customers and work to resolve their queries in real time
  • Research customer inquiries using the appropriate technology
  • Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal
  • Escalate customer contacts as necessary. Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points.
  • Adhere to guidelines for account confidentiality, and maintain the privacy and security of all PayPal customers.
  • Conduct occasional outbound contacts to deliver consumer and merchant education via telephone, email or chat.  Ensure new consumers and merchants acknowledge general PayPal related policies and processes, and facilitate them to activate transactions.
  • Develop and maintain cross functional proficiency within selected departments, including buyer product information and Risk Operations.

Education

  • High School Diploma or equivalent required

Experience

  • 2+ years relevant experience in sales, up-sell or cross-sell customer support is required
  • Ability to work in a customer-focused, target-driven environment
  • An excellent communicator with the ability to build and maintain strong working relationships
  • Proficiency with MS Office, Internet and a good knowledge of databases

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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