Customer Service - Spanish Bilingual in Chandler at PayPal

Date Posted: 8/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chandler
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/30/2018
  • Job ID:
    R0035465

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Bilingual (Spanish) Customer Solutions Agent/Fraud Prevention Agent is a dual role that assists our customers to help resolve their inquiries. Using the latest in modern communication and technology tools, they provide our customers with accurate answers to their questions in both a quick and helpful manner. As a front-line representative, they are the primary point of contact for our customers and are able to provide them with knowledgeable, compassionate, and timely resolution to their inquiries, while maintaining a positive and friendly attitude.

Bring your enthusiasm for solving customer challenges to a team that cares deeply about consumer satisfaction. This isn’t a job where you just read a script – you are empowered to resolve our customer’s questions by using creativity and skill to provide compassionate, practical solutions. You’re unflappable and consistently good at turning today’s problems into tomorrow’s solutions.


Responsibilities

  • Respond to customer inbound inquiries by phone and email in a call center environment
  • Research customer inquiries using the appropriate technology
  • Answer inbound phone calls from customers and work to resolve their queries in real time
  • Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal
  • Ability to help customer understand and navigate the PayPal site & product
  • Deliver on metrics for example: phone handle time and customer experience
  • Represent PayPal with a high level of professionalism and customer service at all times
  • Maintain and promote a positive attitude while meeting productivity goals
  • Continually display initiative to take on additional responsibilities toward professional growth
  • Perform related duties as assigned


Job Requirements

  • Education: High school diploma or equivalent
  • Experience: Minimum of 2 years of customer experience: Retail, hospitality, sales, financial services, or in a call center environment with customer service via telephone, email and/or face-to-face
  • Ability to work in a customer-focused, target-driven environment
  • An excellent communicator with the ability to build and maintain strong working relationships
  • Proficiency with MS Office, Internet and a good knowledge of databases
  • Spanish bilingual speaking required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0035465