CSTS Consumer Engineer-1 in Bangalore at PayPal

Date Posted: 9/23/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The CSTS Live Site Engineering Team are a front-line intake and triage team for escalated problems involving live site (PayPal.com) issues that have been escalated by internal PayPal employees.
The CSTS Live Site Engineer is responsible for validating, replicating and escalating issues to closure with the help of internal groups within the wider OCIO technology organisation at PayPal.
This position will use all available technical means and business acumen to summarize and communicate the impact of inbound live-site issues to relevant parties and stakeholders.

Must be able to demonstrate the ability to use various internal logging systems (Sherlock, CAL, FCI data) to validate site issues and escalate appropriately.

Self-starter approach to work, with an eagerness to consistently meet and exceed the expectations of our customers. Must be able to multi-task whilst hitting monthly team metrics.

Provides leadership and coordinates activities to drive resolution of reported issues. Must be able to effectively communicate, interact and liaise with our internal customers and upper management (this includes the ability to provide concise executive updates in regards to issue status).

Must have first-hand knowledge, experience, and understanding of an Operations environment.  Previous experience with PayPal internal applications and internal customer flows preferred.

Conduct effective business review meetings with Global Operations teams, Business Units, PD teams and Product Owners where necessary to address and review operations issues and call drivers.

Send out executive updates in relation to real-time critical issues.

Detailed understanding of the architecture involved with high-availability web applications. Demonstrated ability to troubleshoot with minimal information (from front-end business flow to back end API analysis). Must understand how various infrastructure issues may affect the functionality of high-performance web applications.

Must understand support-ticketing lifecycle and be able to balance daily support work with immediate issues that need attention. Preferred candidates will have worked support positions previously in either a direct technical support capacity or customer support.


Knowledge, Skills and Abilities:

  • Ability to develop trusted partnerships with customers, teams and peers.
  • Ability to think outside the box, ask questions and challenge the status quo.
  • Ability to engage cross functionally; behave in a selfless manner; support a collaborative culture, seeking what is best for the organization.
  • Ability to handle multiple projects and critical situations under pressure.
  • Ability to properly communicate to leadership and executive teams on a regular basis and during critical situations.
  • Flexibility to adapt to different cultures and working styles across the organizations.
  • Must be able to work well in a fast-paced team environment with constant change.
  • Obsesses about quality of work.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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