CRS Team Leader in Shanghai at PayPal

Date Posted: 8/8/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Shanghai
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/8/2018
  • Job ID:
    R0035085

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The CRS Team Leader builds, develops, and leads a group of employees into becoming a high performing team that meets and exceeds performance goals. The Team Leader engages and develops direct reports and fosters an open, collaborative environment where best practices are shared. Team Leaders also support and drive needs based initiatives through communication, coaching, best practice sharing, and calibrations.
Our businesses can’t grow without effective risk management. Here's your chance to improve our customer experience – and at the same time, free up capital to invest in innovation, growth, and margin expansion. Develop world-class risk strategies that deliver loss targets while still keeping focused on the customer.

  • Review, communicate and coach to daily performance, quality, behaviour, and attendance standards at the individual and team level.  Utilize formal corrective action procedures as required
  • Schedule, prepare and lead the required number of 1:1 coaching, team learning sessions, and stand-ups and ensure that they are interactive, engaging, and agent-driven based upon developmental needs
  • Complete the required number of case, email, and phone quality reviews per teammate each month 
  • Work through cases and escalations as required
  • Know and support company and departmental procedures; regularly review and ensure that agents follow procedures, process flows, and guidelines
  • Participate in teammate selection, internal talent movement, training needs assessment, and closure of knowledge gaps

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0035085

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