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CRM System Operations Manager in Conshohocken at PayPal

Date Posted: 2/7/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Manage the Salesforce administrators, helpdesk support, and CRM data support.

As a CRM System Operations Manager at PayPal you will:

  • Be part of an empowered team following agile methodologies.
  • Manage the CRM helpdesk support, Salesforce administrators, and CRM data support.
  • Be responsible for off-hours support scheduling and coverage.
  • Back up our primary administrator when needed.
  • Gather and documenting business requirements and functional specifications.
  • Oversee managed package installation and upgrades for Salesforce AppExchange products.
  • Review helpdesk and exception error reporting for CRM data quality and coordinate with Salesforce development team as needed.
  • Work with business and technology colleagues in self-directed high-ownership teams.

Qualifications for success:

  • A bachelor’s degree with major or minor in Computer Science, Software Engineering or a related field.
  • At least 5-10 years of CRM experience.
  • Knowledge of manage packages and integration with systems like Five9, Conga Composer, DocuSign, Demand tools, Pardot etc.
  • Strong knowledge of relational databases.
  • Experience in SQL, SOQL, or reporting.
  • Experience in an Agile software development environment using tools like Jira.
  • Excellent problem solving, time management and interpersonal skills.
  • Good written and verbal communication skills.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.