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CRI Specialist - DE in Shanghai at PayPal

Date Posted: 9/10/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Shanghai
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/10/2020
  • Job ID:
    R0060016

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As Consumer Risk Specialist within Risk Operations you will be working on 3 different skillsets and you will conduct a holistic review assessing risk of the accounts delivered to you by the system. You will be working on multiple Fraud Qs and you will conduct a fraud investigation to determine if the activity on the account is legitimate or there is a risk involved. With your critical thinking and decision making you will decide if the account should be limited or dismissed from the Fraud Qs. You will have abilities in analyzing & summarizing data and identify fraud trends. With your Problem solving and forward thinking you will be able to provide valuable feedback on the process and the leads to Fraud rules and to management. You are required to make outbound calls to the customer to verify account’s activity and to make sounds decisions. Your time management and critical thinking will help you to determine what is worth to investigate further and what is not. You will be reviewing limitations placed on accounts, documentation and you will be analyzing data using different applications. Your reviews will assess the legitimacy of the account holder or the transaction. You will determine in a timely manner if the limitations on the account can be removed or you will require additional information from the customer. Throughout this process you will communicate to the customers via email or phone call to notify them of the decision. You will be reviewing legitimacy of the transactions and unauthorized claims initiated by the customer. You will require to find an effective solution that prevent loss and enable business. You will be working independently and in a diverse, dynamic multinational team environment.

Responsibilities

Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk protecting customers and Paypal from financial losses

Analyze account history and trends and perform relevant research to effectively identify problems

Contacting account holders to verify activity and mitigate loss

Ensure E2E experience generating continuous process improvement

Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity

Identify and minimize risk of fraudulent activity

Recognize fraud patterns and analyze trends

Recommend improvements for automated tools and processes which ensure accuracy and efficiency

Keep up to date with workflow

Position Requirements

Understanding and Analyzing Data

Ability to work on 3 skillsets covering a variety of tasks with a sense of urgency and follow-through

Discretionary decisions

Strong attention to details

Demonstrating team values

Positive impact on work environment

Excellent time management skills

Able to manage multiple tools at the same time

Proactive to learn from experience and able to share with wider group

Able to provide FB for continuous process improvement

Strong verbal/written (phone, email) communication skills utilizing active listening and educating customer over the phone or email.

Ability to make discretionary decisions based on research and aim for high level of accuracy.

Ability to learn and adapt quickly to new software, policy and procedures

Willing to work weekend shifts (either Sat or Sun)

Competencies

Adaptability

Problem Resolution

Interpersonal Skills/Handle disagreement

Reliability

Time Management

Communication

Alternative thinking

Customer Focus

Decision Quality/Efficiency

Analytical skills

Essential experience

2+ years minimum experience in Financial services/Call Centre environment or 4+ years relevant work experience.

Work experience in Finance, Banking or similar with Risk analysis

Knowledge or experience in fraud detection, Account take over etc.

Desirable Experience

Bachelor’s degree or educational equivalent

Experience working towards targets/KPI’s

Target driven environment experience

Fluency in one Greater European language and English are desirable for this role but not essential.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0060016