Consumer Credit commercial Manager in London at PayPal

Date Posted: 8/22/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This role is to support Deferred Payments and Unregulated Instalments propositions within the UK Credit Business. You will be the owner of our current Deferred Payments solution and evolve into supporting Unregulated Instalments. You will support key strategic initiatives around the enhancement and development of these propositions, using numerous sources to gain data driven insight to inform and conceptualise product refinements and marketing strategy. Both these propositions will need full focus to drive success.

Primary Job responsibilities:

  • Develop and initiate Deferred Payment and Unregulated Instalments strategy to engage customers and merchants, driving increased merchant take up, customer spend, engagement and retention.
  • Evaluate the current Deferred Payments solution and provide enhancement ideas
  • Undertake competitor research to help prioritise proposition improvements
  • Identify untapped segments and develop targeted offerings, campaigns or product enhancements to increase level of engagement
  • End to end view of customer communications to ensure consistency of message
  • Consitently look for customer experience improvements and provide recommendations
  • Engage with the Product team to help prioritise product asks
  • Build business cases to support recommendations
  • Engage with the analytics team to monitor changes
  • Lead Deferred Payments and Unregulated Instlment operations issues and remediation’s
  • Liaise with all required departments and stakeholders and communicate regular updates
  • Lead and manage credit programme projects as designated
  • Follow up and lead on gaps/actions to ensure successful credit launch.
  • Support liaison with Compliance/Legal/Credit Risk/product/ Training/EMEA Business and EMEA Ops business.
  • Attend regional weekly meeting and other weekly meetings and input effectively.
  • As required support the team and assist with Ops readiness requirements/tasks/issues.
  • Support Merchants from both an aquisition and backbook perspective to offer deffered payments.

Job requirements:

  • 2+ years experience required gained in a Financial/Credit organisation
  • Bachelor’s degree is desirable but not essential
  • An understanding of operations (i.e. line management, change management, operational excellence).
  • Credit knowledge, including deferred payments and instalments is desirable.
  • Excellent Customer Relationship and focus skills
  • A team player
  • Strong communication skills in all formats (verbal, written) and ability to effectively communicate with all levels within the organisation.
  • Strong time management skills and decisive.
  • Action orientated, with the ability to maintain composure under pressure.
  • Problem Solving skills
  • High integrity and Trust, Ethics and Values
  • Ability to deal with ambiguity
  • Self-motivated, target driven, ability to work independently and adaptable.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.