Credit Fraud Analyst in San Jose at PayPal

Date Posted: 10/17/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/17/2019
  • Job ID:
    R0049209

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This role is to help mitigate fraud for PYPL’s Consumer Credit offerings. The successful candidate will be responsible for identifying opportunities to reduce losses & improve accuracy of risk actions. Credit Risk poses unique challenges as the credit customer's lifecycle is spread across multiple technology & data platforms that stretch across PYPL Credit, overall PYPL ecosystem and partner systems (as PYPL Credit expands via partnerships with local 3rd party credit experts in different markets.)

In order to fully capture all the events critical to detect fraud pressure and/or fraud-driven friction, the analyst must be comfortable with multiple data platforms, multiple data types at the account, transaction and critical event levels.

PayPal Credit is the simple, flexible credit line built into your PayPal account. The PayPal Credit Risk Organization is responsible for managing the risk throughout the life-cycle of PayPal’s Credit products. This is an exciting, fast paced organization where the contribution by team members can significantly impact PayPal’s bottom line as well as our customers’ experience. We’re looking for an Analyst to join the team and help in our efforts to manage PayPal Credit risk globally.

You will lead the design and execution of safer experiences for our users, and will work on the complex task of keeping fraudsters away from PayPal Credit. If you’re looking to make an impact at the red-hot intersection of e-payments, consumer lending and online risk management, you’re at the right place.

This particular role is with the Fraud Strategy and Analytics team within PayPal Credit Risk unit. This team is part of PayPal’s Risk and Data organization and is responsible for mitigating fraud on PayPal’s global Consumer Credit products. 

The Fraud Strategy & Analytics team has end to end ownership of fraud losses from PayPal’s installments, lines and partner-credit offerings for PayPal’s global consumers, proposing solutions and measuring effectiveness of solutions post-implementation.

Day to day responsibilities include:

  • Identifying  opportunities and gaps within current portfolio of PayPal’s Fraud Risk controls, including continuously evolving fraud trends
  • Based on analysis, formulating a solution to ensure optimal balance between user experience, business ennoblement, operational expense and loss exposure related to proposed solution
  • Working closely with partners in Risk Platform, Global Risk and Data Sciences, Operations, Credit Product Management, Legal & Compliance and other teams to formulate and execute fraud risk solutions
  • Collaborating with external partners, including external Credit/Banking partners and Data vendors
  • Advocating with Risk and various Business Unit leaders to gain agreement and secure resources for proposed solutions
  • On-going optimization of existing risk solutions
  • Closely monitoring performance of existing and new solutions to ensure expectations are met

This individual’s key performance KPIs will include Loss Performance, Fraud Decline rates, Revenue/Margin enabled, and Customer Experience.

Job Qualifications - Required Skills

  • 5+ years related experience

  • 1+ years supervisory experience helpful, but not required

  • Bachelor’s degree in Mathematics, Statistics, Operations Research, Finance, Economics or related quantitative discipline

  • MS/MBA or PhD degree can qualify for some years of experience

    Proficiency in SQL and Excel
  • Proficiency in at least one statistical analysis tool: SAS / R / Python
  • Strong analytical skills: ability to build quick estimates using back-of-the-envelope analysis, structure (and, if needed, execute) more complex analyses, pull together business cases, navigate multi-dimensional sets of trade-offs.  Above all, the job calls for comfort with data – ability to manipulate it, question its validity, interpret it, and develop recommendations based on

Desired Skills:

  • Ability to manage a large, diverse set of to-do’s – prioritize, stay on top of multiple work streams, monitor progress
  • Ability to work with leadership & stakeholders to define project scope and direction, driving large pieces of the work independently
  • Strong communication skills – a sense of appropriate communication mechanism/approach to use given context/circumstances. 
  • Experience working with cross-functional, geographically distributed teams, managing by influence is a plus. 
  • Ability to contribute to strategic discussions and represent Risk in cross-functional meetings
  • Ability to mentor junior team members
  • Dedicated, proactive, curious and eager to learn new approaches / methodologies – a must
  • Must be an intuitive, organized, analytical thinker, with the ability to perform detailed analysis

  • Strong written, oral, and interpersonal skills a must, including the ability to explain and/or present analysis
  • Must have good business judgment with demonstrated ability to think creatively and strategically
  • Aptitude and willingness to roll up the sleeves and get involved in the details
  • Risk management / big data manipulation experience is a plus

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0049209

CHECK OUT OUR SIMILAR JOBS

  1. Underwriter Jobs
  2. Credit Analyst Jobs