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Controls Documentation Analyst in Omaha at PayPal

Date Posted: 9/8/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we put people at the center of everything we do. Within the Internal Control Center of Excellence, our vision is a culture of risk awareness and comprehensive understanding of our operational processes through strong partnerships across the business that allow us to proactively minimize or eliminate any potential threats and help make PayPal a great and enduring company.

This position is part of the First Line of Defense Internal Controls Organization. As a Controls Documentation Analyst, your primary responsibilities will be to assist business units in creating procedural documentation while maintaining existing documentation that ensures alignment to Corporate Compliance, Operational Risk, and Regulatory criteria. The Analyst will support various enterprise projects and will communicate at all levels of the organization providing project status to the development of Policy & Procedure. In addition, the role will assist Enterprise Risk Compliance Management with requests from Internal Audit and various regulators to support or remediate risk.

Core Duties:

Risk Assessment Data Aggregation:

  • Coordinate all data and documents related to the Annual Risk Compliance Program, specifically data aggregation inclusive to control assignments by functional area process.
  • Work collaboratively with all PayPal departments to ensure that local practices are consistent with corporate policies and standards.
  • Assists with periodic review and updating of business control frameworks to help ensure continued program effectiveness against risks and regulations.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding PayPal, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Ensure that PayPal is properly aligning and evaluating risks and obligations through a risk assessment framework that assesses the potential impact of threats to the business and PayPal’s vulnerability to these threats and recommended controls to reduce risks to levels that align with the organization’s risk tolerances and appetite.

Process Documentation:

  • Author and update global documentation based on addressing risks within the business.  Documents within scope: policy, process mapping with internal controls, procedure creation.
  • Assists in developing, implementing, evaluating, and updating of risk and compliance policies procedures tied to the Annual Risk and Compliance Plan.
  • Review and maintain all global procedural requests via an online tool to determine prioritization, assignment, relevance and follow-up.
    • Engage in feedback review of all documentation drafted within the Policy/Procedure Team.
    • Troubleshoot issues with content development by communicating with the requestor and SME.
    • Effectively communicate and collaborate with the business to keep them up to date on new and updated documents.
    • Lead and engage in multiple meetings with various groups, including but not limited to Risk and Compliance Officers, Risk Program leaders, Legal, Business Channels, Training, Leadership etc.
    • Serve as a champion for Documentation Framework (Policy, Procedure, Risk Assessment) to: ensure consistency, clearly articulate processes, educate others, and enforce documentation standards.
    • Create and update process maps to visualize processes and facilitate conversation and understanding of business processes


  • Working with Ambiguity
  • Motivating Others
  • Decision Quality/Problem Solving
  • Process Management
  • Presentation Skills, Interpersonal Savvy
  • Drive for Results
  • Time Management
  • Attention to Detail
  • Thrives in ONE TEAM environment: Inclusion, Collaboration, Innovation, Wellness

Prerequisite Skills and Knowledge:

  • Strong analytical, cross-referencing and deductive reasoning skills.   Ability to problem-solve, review and analyze data, locate its source, effectively assess risk, identify root cause of issues and identify operational efficiencies. Ability to determine best course of action/make sound recommendations for correction of testing/monitoring findings
  • Monitor the legal and regulatory landscape to proactively address new information security and privacy related requirements.
  • Demonstrated thorough knowledge of PayPal services and products.
  • Self-motivated.  Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines.
  • Demonstrated attention to detail and knowledge of multiple functions within the Enterprise Services Organization.
  • Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.
  • Solid communication skills, both written and verbal, and the ability to communicate with several stakeholders.
  • Knowledge of internal systems and software (Kana, Intranet, Admin Tools, Compass/Attack, APS, InfoCenter/Oracle Knowledge Database).
  • Proficiency in Microsoft Word with Intermediate skills in other Microsoft Office product suite (Outlook, Excel, Power Point, One-Note).

Required Qualifications:

  • 3+ years professional related experience; such as technical/procedural writing and/or risk management; preferably in Banking or AML/BSA functions.
  • Knowledge of Microsoft Office (Word, Excel, Visio, PowerPoint, Microsoft Project, etc.)
  • Demonstrated strong written, oral, and presentation skills to foster productive relationships with diverse staff.

Preferred Qualifications:

  • 1+ years of PayPal experience, including front/backend and PayPal product knowledge. Including detailed knowledge of specific PayPal tools such as Admin Tools, ATTACK, FOP, PET, etc.
  • Knowledge of internal control systems and practices, such as risk assessment, issue management, and control testing.

Educational Requirements:

  • BS/BA Degree or educational equivalent.

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • Excellent medical and dental benefits
  • Competitive salary
  • Savings plans with company match / Employee Stock Purchase Plan
  • Generous time off policies
  • Ongoing training, tuition reimbursement and support to help you realize your full career potential
  • Community fundraising and volunteer opportunities
  • PayPal’s sabbatical program provides four weeks of paid time off after every five years of service.
  • Active social groups

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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