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Control Documentation Leader in Chandler at PayPal

Date Posted: 11/12/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we put people at the center of everything we do. Within the Internal Control Center of Excellence, our vision is a culture of risk awareness and comprehensive understanding of our operational processes through strong partnerships across the business that allow us to proactively minimize or eliminate any potential threats and help make PayPal a great and enduring company. This position is part of the First Line of Defense Internal Control Organization. The Control Documentation Program Manager leads a team of analyst responsible for the development and maintenance of Policy and Procedure documentation and FLOD Risk Assessment Activities. As the Control Documentation Program Manager, you will lead, motivate, and manage a high performing team of analysts which collaborates across the FLOD. This team’s core focus is on creating control documentation within the internal control environment which includes but is not limited to: policy, process mapping, internal control identification, and procedures. The Program Manager and Analysts collaborate with the Functional Areas to ensure processes are created and maintained to meet/exceed compliance adherence while ensuring the risk environment is within acceptable tolerance level. Documentation produced by this team will be utilized across all the lines of defense (FLOD, SLOD, TLOD). This role is part of the FLOD Internal Controls Centers of Excellence and is a member of the leadership team reporting to the Senior Manager Control Documentation. This position holds global responsibilities and will require coordination between EMEA, APAC and North American teams. Approvals and socialization of updates includes: Functional Area(s), Legal, and Enterprise Risk, Compliance, & Security.

Core Duties:

  • Leads and supports the North American Control Documentation team managing day to day activities, workflows and execution of documentation and risk assessment activities.
  • Is a resource to analysts for documentation team processes and procedures, operational activities and escalated stakeholder interactions.
  • Provides input for Documentation Team strategies, initiatives, and process enhancements.
  • Interacts cross functionally and with the Program Coordinators to establish and manage Documentation and Risk Assessment project scopes, timelines, and deliverables. 
  • Ensures tickets, intake projects and risk assessment activities are executed on timely and adhere to stakeholder and compliance expectations. 
  • Oversees resource allocation for intake items and ensures workload challenges are managed.
  • Identifies and finds solutions for potential roadblocks impacting ability to complete projects and initiatives timely.
  • Holds regular 1:1’s and team meetings communicating information around Documentation Team goals, priorities and initiatives.
  • Maintains regular and effective communication with analysts on performance, goals, development, and coaching.
  • Sets clear goals and expectations, drives team results to achieve/exceed organization goals/KPIs
  • Responsible for managing team performance standards (Timeliness and Quality of documentation and risk assessment work)
  • Utilizes Performance Development Planning process for analyst career development
  • Leads hiring, recruiting and retention efforts
  • Ensure analysts have adequate training by identifying and developing team training opportunities
  • In this role you will become a significant resource to other departments in and around PayPal; it is important to support other Global Teams as well other departments that come to the FLOD-Intern Control Teams seeking guidance and support.
  • Become a contact point for various departments throughout the PayPal org. It is important to take time to build relationships and look for opportunities to best support both groups while looking to improve processes for both internal and external customers.
  • Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to FLOD Internal Controls Program Management.


  • Working with Ambiguity
  • Motivating Others
  • Decision Quality/Problem Solving
  • Process Management
  • Presentation Skills, Interpersonal Savvy
  • Drive for Results
  • Time Management
  • Functional/Technical Skills
  • Thrives in ONE TEAM environment: Inclusion, Collaboration, Innovation, Wellness

Prerequisite Knowledge and Proficiencies:

  • Ability to quickly adapt to rapidly changing environments and manage through ambiguous situations, while serving as a steady point of continuity for their team
  • Self-motivated.  Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadlines.
  • Ability to coach and mentor analyst on risk management and documentation frameworks
  • Excellent organizational, communication, and interpersonal skills  
  • Excellent relationship management skills in a challenging fast paced environment
  • Strong problem-solving skills and superb attention to detail.
  • Demonstrated attention to detail and knowledge of multiple functions within PayPal
  • Strong communication skills in all formats (verbal, written). 
  • Self-motivated, self-starter, ability to work independently
  • Thrives working in a fast-paced environment while maintaining composure and able to make sound decisions under pressure
  • Project management abilities, including tracking, communicating, and meeting deadlines.
  • Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and composure
  • Proven organizational, presentation and leadership skills.
  • Ability to establish and maintain harmonious working relationships with co-workers and other business units.
  • Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc.).


  •  5+ years relevant experience required.
  •  Minimum of 2 years work experience directly related to Operational Risk or project management
  • 3+ years leadership experience

Educational Requirements:

  • Bachelor's degree or equivalent work experience required

Our world-class culture is something we’re proud of. We’re committed to creating a thriving and inclusive workplace with great benefits including:

  • Excellent medical and dental benefits
  • Competitive salary
  • Savings plans with company match / Employee Stock Purchase Plan
  • Generous time off policies
  • Ongoing training, tuition reimbursement and support to help you realize your full career potential
  • Community fundraising and volunteer opportunities
  • PayPal’s sabbatical program provides four weeks of paid time off after every five years of service.
  • Active social groups

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at