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Consumer Risk Teammate (Venmo) in Manila at PayPal

Date Posted: 3/4/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Scope of Position: The Consumer Risk Services Specialist will be responsible for working a variety of different cases across three disciplines: fraud, appeals and spoof claims. The Specialist will complete investigations to determine if recent account activity is of a fraudulent or risky nature. They will complete these by looking at various risk indicators, account activity (financial/historical), customer documentation, external sources and making outbound calls to our customers where the opportunity arises. The objective is to verify the authenticity of the account and/or the veracity of the customer by delivering a better understanding of our processes to our customers. Through educating our customers and being part of improving our policies, they will be a crucial part of creating great end-to-end experience for PayPal consumers.

Core Duties:
- Work multiple assigned queues in a blended environment: limit/dismiss accounts, process spoof claims for customers, and grant/deny customer appeals.
- Analyze account activity and make an informed decision whether to allow the activity or prevent it.
- Contact account holders to educate and mitigate losses.

Continually monitor cases, identify trends and take action. Escalate to Senior Specialists if support is needed.
- Meet minimum performance targets in queues as assigned.
- Meet behavior and values expectations.

Core Requirements:
- Advanced skills in core CRS Ops tools & systems including PDA, Argus, Compass, Admin & Attack.
- Advocate for change management to learn and adapt to new tools, processes, policies and procedures.
- Advanced abilities in analyzing and summarizing data to support internal/external decision-making.
- Advanced understanding of Story-Based approach to problem solving and solutioning, with basic ability to create input to process/policy requirements.
- Demonstrates behaviors and values (Innovation, Inclusion, Wellness, Collaboration).
- Recognized as competent in CRS disciplines.
- Executes autonomously.
- Recognized as a team subject matter expert and sought out for guidance, leads by example.
- Learns continuously; seek out knowledge, ideas and feedback; proactively looks for opportunities to build own skills, knowledge and expertise.

Minimum Requirements:
- Bachelor’s degree or equivalent work experience.
- Per Grade 17 Senior Agent plus 2+ years of experience in all of the following Fraud Queues, Appeals, Claims or 3+ years of Experience in a Fraud function at a company similar to PayPal.
- 2+ years’ experience in two of the following areas: Fraud, Appeals, Spoof Claims.
- Strong verbal and written communication skills, along with excellent active listening.
- Ability to complete a high standard review with good attention to detail.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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