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Consumer Credit Support Manager in London at PayPal

Date Posted: 11/18/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This new role is to support the Consumer Credit team in the UK. You will be responsible for supporting key strategic initiatives around the enhancement and development of Credit Products. You will use numerous sources to gain insights to drive and maintain commercial growth, with a focus on providing market insight, and defining, managing and enhancing key processes. The role will be supporting the Consumer Credit Business team of 6, as well as the wider UK Credit team.


  • Be responsible for drafting monthly management decks, planning slides and performance reporting
  • Research, gather and present specific business and project requirements as directed.
  • Proactively assist the delivery of ongoing tasks supporting Credit Programmes in the UK.
  • Support the team to deliver business growth initiatives
  • Identify and monitor customer experience enhancements and customer remediations
  • Support and manage credit projects as designated
  • Support Credit GM with ad hoc tasks that arise.
  • Assist Credit team with Go To Market plans.
  • Undertake competitor research to help prioritise proposition improvements
  • Understand and consolidate key achievements, challenges, risk, insights and progress against key initiatives


  • 2+ years experience required gained in a Financial/Operations organisation
  • Bachelor’s degree is desirable but not essential.

Skills & Abilities:

  • Ability to prioritise, manage resources and focus on delivery
  • Strong communication skills in all formats (verbal, written) and the ability to effectively communicate with all levels within the organisation.
  • An enthusiastic team player whilst able to ‘self start’ and work independently
  • Ability to rapidly conduct root cause analysis, problem solve and execute a solution under pressure
  • High integrity, trust, ethics and values
  • Ability to deal with ambiguity


  • Proficiency in MS office - particularly PowerPoint.
  • Strong business acumen.
  • An understanding of operations (i.e. change management, operational excellence).
  • An understanding of PayPal processes and/or credit knowledge is desirable.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at