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Consultant Specialized Desk in Berlin at PayPal

Date Posted: 1/9/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As Account Specialist you are part of our Specialized Desk teams. We work along side the Customer Success Managers to service and provide payment industry expertise to our fastest growing accounts. The Account Specialist is responsible to assist our Customer Success Managers (CSMs) and their merchants with their most challenging payments processing business initiatives. Daily responsibilities will include close collaboration with CSMs to assist with strategic items such as developing quarterly business reviews, as well as supporting merchant inquiries.

Responsibilities

  • Collaborate closely with Customer Success Managers (CSMs) on their overall plan and strategy for our largest and fastest growing merchants in the ecommerce space.
  • Provide relevant data to CSMs regarding Business Reviews, Customer Success Plans, Parity Presentment among other items
  • Prepare and present customized, strategic, data-driven insights and industry benchmarking tailored to executive level contacts for CSM merchants. Reinforce the value of partnership with PayPal as well as highlighting customized areas of improvement and recommending new products and features in conjunction with CSM counterparts.
  • Navigate complex banking relationships, working with multiple internal and external stakeholders to manage unique partnerships
  • Assist CSMs in phone calls, providing support upon request
  • Assist CSMs and/or merchants directly with reporting and reconciliation, using PayPal’s reporting tools. Investigate and educate merchants regarding their processing trends including decline optimization, fraud solutions and others.
  • Make a highly positive impact on team and team culture. Work well with others, share learnings, build trust, and lead by example
  • Proactively work to identify efficiencies and work with internal teams to drive enhancements to completion with end to end ownership, to optimize the experience of our internal and external stakeholders
  • Be a Subject Matter Expert and provide Mentoring and Coaching as well as defining processes and building process documents


Requirements:

  • Experience in a Customer Success / Merchant Analyst / Merchant support role
  • Experience delivering client-focused solutions to customer needs
  • Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Demonstrable ability to communicate, present to, and influence key stakeholders at all levels of an organization
  • Identify process gaps and driving improvements to mitigate.
  • Experience working in high-growth, cross-functional team environments
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Innovative, self-motivated, collaborative, and capable of dealing with complex interpersonal dynamics
  • Thrives in a dynamic and fast-paced work environment and desires to learn something new every day
  • Experience in Looker, Tableau, other data visualization tool, or willingness to learn
  • experience in payment industry a plus
  • Fluent in English and German

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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