This site uses cookies. To find out more, see our Cookies Policy

Consultant Account Management in Shanghai at PayPal

Date Posted: 5/7/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

 Working with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)  Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)  Working with other departments to address and resolve merchant questions, concerns and issues. (15%)  Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)  Industry and product related continual learning (5%)

  • •Fluent in Japanese and English, Location in Tokyo or Shanghai.

    •Bachelor’s Degree or equivalent work experience.

    •Excellent organizational, communication (written and oral), and interpersonal skills.

    •Self-motivated, outcome-focused independent teammate

    •Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results

    •Excellent Customer Relationship skills with strategic thinking mindset

    •Excellent data probing and readout skill

    •Excellent teamwork spirit and think end-to-end beyond silos

    •Knowledge on card scheme and payment process are preferred

    •Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Excel and Powerpoint)


    -Minimum 4-5 years of working experience.

    -Previous background related to Account management in one or more of the following areas preferred: E-commerce, payments processor, or Financial institution.

    - Inbound and outbound upsell experience with existing clients.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



  1. Business Analyst Jobs
  2. Business Management Jobs