Compliance, EDD Investigator in Shanghai at PayPal

Date Posted: 6/21/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a Due Diligence Agent within Financial Operations, your primary responsibilities will be executing the Due Diligence policy and program as it relates to high risk business categories. The specialized position will work with customers in high risk business segments and review of their policies and procedures as it relates to regulations to ensure compliance and mitigate the risk for PayPal. The job will require analysis of regulatory issues, including review of customer processes and the identification of deficiencies and assistance with correcting such deficiencies. This position requires the use of independent judgment in interpreting the need for intensive and more detailed examination of facts surrounding potential violations of law. The duties require excellent interpersonal and professional business writing skills, as there is significant interaction with customers, other PayPal departments and Senior Management. This position will require customer contact via email and phone, and requires the Compliance Due Diligence Agent to be professional and courteous at all times.

  • Working assigned queues, emails and service requests, as well as other Compliance related items on a daily basis. Processing queue items in a timely manner including Kana, ATTACK, Norkom queues. (40%)
  • Responsible for ensuring customers are in compliance with PayPal Policy as defined in PayPal’s terms of Use. (10%)
  • Responsible for ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities and for ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly. (10%)
  • Processing queue items in a timely manner as measured against communicated departmental targets. (20%)
  • Maintain professional interaction with PayPal personnel and customers at all times. (10%)
  • Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow changes. (10%)

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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